Announcing Storyline 2 Update 7, Storyline 1 Update 10, and Articulate Updater (iOS 9 support)

Will the courses I've created in Storyline 2 pre-update pull in these new updates automatically? or will these updates only apply to new courses from here on out?

Hi Linda, 

You'd need to download the latest update and republish a course to use whatever features and bug fixes were included. The exception to that is if you're going to run the Articulate Updater that dealt with the Chrome HTML5 output for the Apple iOS9 issues here.  That'll update previously  published content to run in those environments. 

We are getting a major issue when publishing out content after the new update. The HTML5 output is not working on any system as it is throwing JavaScript errors where the global variable is no longer defined in the player_compiled.js file. This is causing us major issues as no content will load on an iPad. Any ideas why? Has anyone else had the same problem? 

So looking into this further. It is throwing an error as the title of the content is going on to two lines in the JavaScript. This works fine in the previous version. I have tested publishing this in both the previous and new version and it works fine in the previous but not in the latest. I have attached a screenshot of the issue in my developer tools.

Hi Darren,

Thanks for reaching out here and sharing that info. I do see a similar issue reported to our QA team in regards to the HTML5 content and some javascript errors but to confirm that you're experiencing the same thing - I'd like to have you work with our Support engineers to share one of your files and let them do some testing. Can you connect with them here?  Please let me know once you've submitted a case so that I can follow along and share the potential issue with them as well. 

Ashley, we tried running the updater, and got a message back that zero files were found to update.  Also, it says the updated is for Internet Explorer.  Any ideas?  None of our Articulate content is working on mobile devices with iOS 9.

Hi Mike,

Thanks for that image - did you follow along with the steps here? It said it only scanned 5 folders in that image - do you know when they were originally published? It may be easier to diagnose by working with our Support team here, but you could also look at republishing them in the meantime using Storyline 2 Update 7 if you're under a tight deadline. 

Thanks Ashley. One additional question. Where can we get v2 of the updater? I think that may be part of the problem. We could only find the link to download v1. Mike

Hi Mike,

It should be the one linked here.  Is that where you pulled it from? If not, let me know the link and I'll see if it needs to be updated. 

Thanks Ashley. We figured out the issue. The individual who was running this hadn't uninstalled a previous installation of version 1. Once they did, they were able to install and run version 2 and that fixed the issue. So do our developers who are using Articulate to publish content need to do anything so that new content they publish moving forward will not run into this issue and the updater won't have to be run against it? Mike

Hi Mike,

As long as they're running and publishing with the latest update of Storyline they should be good to go using that and working with iOS9. Thanks for that update and glad you were able to figure it out! 

Has anyone experienced issues using the Lorem placeholder text? I've tried multiple combinations and none seem to work in Release 7. Any recommendations? Thanks in advance!

Hi Mike! I just tested in SL2 Update 7 utilizing a text box with no issue. Where are you attempting to utilize? If you are having issues with your software in general, you may want to consider a repair.

We just updated Storyline 2 Update 7 and republished the content. We get the launch button. But clicking on launch button nothing happens.

When I held the launch button down with my finger and all of a sudden, this popped up (outlined in red by me in the attached screen shot): 

When you select “Open in “Articulate” it opens up and operates normally!  

Could you please help me resolve this issue?

Thanks,

Senthil

Hi Senthil,

I haven't seen t hat when using my own iPad and iOS9 - but a longer click will normally give you those two options for hyperlinks or embedded links. You mentioned clicking on it didn't do anything, but could you see the button depress? I know that sometimes on tablets it seems like I've clicked on it - but may need to just ensure I clicked on it by looking for that change in the button. 

Hi,

Upon clicking on the button I see the button depress. But it didn't do anyting

Thanks,
Senthil Maruthamuthu

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Hi Senthil,

Just to confirm - you republished the content using the latest update, and loaded into your LMS. Did you look at clearing the browser cache or history or testing on a new iPad? I've heard of some other users who saw the same behavior after fixing the course, but it's because the browser was still accessing the cached version. If you'd like to share a link to the course I'm happy to test it on my iPad as well. 

Hi,

Yes we have used the Storyline 2 update 7 and republished the course. I have tried at clearing the browser cache and history. But still its same behavior.

I have cc-ed my content developer to share the links.

Thanks,
Senthil Maruthamuthu

Thanks Senthil - and just an FYI that responding via email included your signature here so you're welcome to edit the post and remove that information if necessary. 

Good morning! Has anyone experienced issues with the Storyline 2 Update 7, and just regular HTML5 output with iOS9, not using the Articulate Mobile app? I haven't updated my software yet, because I have read about issues with the update crashing courses on iPads, but also realized most of these posts mention the Articulate player. I publish our courses for Cornerstone OnDemand, which uses its own app for E-Learning courses, and we don't use the Articulate mobile app. I'm wary of updating until I hear back, because our company is republishing and redesigning all of our desktop courses for iPads. I was able to view one of the courses created pre Update 7 on an iPad with iOS 9, and it worked fine.

Thank you!

-Rachel

Hi Rachel, 

I haven't heard of issues with the HTML5 output - but I did want to note that we won't be able to offer support for the custom Cornerstone app - so I'll have to defer to the community in the event that anyone is using a similar set up. 

Thanks, Ashley! I re-posted this question in the Everything we know about Cornerstone OnDemand and Storyline! discussion.

Thanks Rachel.