4 Replies
Alyssa Gomez

Hi there Russ,

I have seen this behavior before when upgrading a Storyline 1 project to Storyline 2. Did you happen to do that here? Also, can you confirm that you're on the latest update of Storyline 2? You're more than welcome to share your file here, or you can send it our way privately through this form. If you do open a case, please be sure to let me know your case number so I can follow along!

Ali Goulet

Hey there Russ, I just wanted to pop in quick to let you know that our Community Team is on EST business hours and aren't set up for phone support. However, if these are time sensitive issues I would highly recommend reaching out to our Support Engineers directly over here as Alyssa suggested and detailing the issues you're encountering. Our Engineers are available 24/7 and will be able to investigate these issues with you at any hour to get them resolved! You'll be in fantastic hands with them, they're incredibly thorough and will work with you directly to get to the bottom of it. :)