Hi - My client sent me the following screenshot of an error he's having with a quiz question... Everything works fine, but when "Quiz Review" is selected and the learner goes back to see what he/she got incorrect (and what the correct answer is), the answers appear to write on top of one another/are jumbled. All appears normal when I preview it in Storyline. He's viewing via the story.html5 files. Suggestions?? Thanks in advance!
Hi, Megan -- Thanks for reaching out here and sorry for your troubles! May I ask if you are able to reattach the screenshot you mentioned, as it doesn't appear to have come through here in the post? Please feel free to use the grey ADD ATTACHMENT button in the bottom left of the reply box and you will be able to browse and upload from there.
Hi, Megan -- Unfortunately, when you reply to a forum notification via email, any attachments you intended to send do not transmit to be visible here in the discussion. If you click here to be taken to the discussion itself, you will be able to attach as noted above. :)
do you have any animations on your choice options where they come in staggered not as one object and if the options set to shuffle - I saw this yesterday in one of my clients projects. Removed the animations pushed all options to come in at once beginning of timeline and it fixed the issue.
Hi, Megan -- Thanks so much for your reply, and just to confirm, are you also testing the course via HTML5 and are not experiencing the text overlap? And do you happen to know what browser your client is using? From our System Requirements sheet, here is the following supported formats for viewing content in HTML5:
HTML5
Windows: Google Chrome (latest version)
Mac: Safari 7 and later, Google Chrome (latest version)
Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later
Please let us know any additional information you can, and if you would like to share your file, we can test to see if we experience the same behavior on our end, as well.
And also Megan, in case you are not familiar with how to upload your .story file here in the community, all you will need to do is click on the grey ADD ATTACHMENT button in the bottom left of the reply box from within the discussion itself, and you will be able to browse and upload from there.
Hi, Theodore -- Yes, I have seen other overlapping text issues in HTML5 previously reported to QA, but was just hoping to check out her file a bit more closely to confirm.
Sure thing, Theodore, and while I cannot share any product roadmaps or release dates for new products, features, or functionality, we will definitely be sure to pass along any news as it's received! :)
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Hi, Megan -- Thanks for reaching out here and sorry for your troubles! May I ask if you are able to reattach the screenshot you mentioned, as it doesn't appear to have come through here in the post? Please feel free to use the grey ADD ATTACHMENT button in the bottom left of the reply box and you will be able to browse and upload from there.
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Hi, Megan -- Unfortunately, when you reply to a forum notification via email, any attachments you intended to send do not transmit to be visible here in the discussion. If you click here to be taken to the discussion itself, you will be able to attach as noted above. :)
Hi Megan
do you have any animations on your choice options where they come in staggered not as one object and if the options set to shuffle - I saw this yesterday in one of my clients projects. Removed the animations pushed all options to come in at once beginning of timeline and it fixed the issue.
Hi, Megan -- I see that Wendy has offered a suggestion to assist! Please let us know if that does the trick for you or if you still need more help!
No - No animations, etc. Just a straight Multiple choice slide...
Why is it that the client is seeing the "jumble," but I'm not?
Hmm... Thx!
Hi, Megan -- Thanks so much for your reply, and just to confirm, are you also testing the course via HTML5 and are not experiencing the text overlap? And do you happen to know what browser your client is using? From our System Requirements sheet, here is the following supported formats for viewing content in HTML5:
Please let us know any additional information you can, and if you would like to share your file, we can test to see if we experience the same behavior on our end, as well.
And also Megan, in case you are not familiar with how to upload your .story file here in the community, all you will need to do is click on the grey ADD ATTACHMENT button in the bottom left of the reply box from within the discussion itself, and you will be able to browse and upload from there.
Isn't jumbled text a known problem with html5 content created by Storyline? I've had this and other problems with html5 content.
Hi, Theodore -- Yes, I have seen other overlapping text issues in HTML5 previously reported to QA, but was just hoping to check out her file a bit more closely to confirm.
Christie, ok, thank you. I know fixing html5 output is a priority for you guys. Hopefully it will be coming out in Storyline 3?
Sure thing, Theodore, and while I cannot share any product roadmaps or release dates for new products, features, or functionality, we will definitely be sure to pass along any news as it's received! :)
Christie - Is there a way to send you the file privately (so the content isn't publicaly available)?
Sure thing, Megan! Please use this form to share for confidential review, and I will reply via email from within your case with my findings as soon as possible. :)
Thanks so much - It's on the way [😊]
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