It's hard for me to explain as I have not been able to replicate, but a user is unable to right click a hotspot. The hotspot is set to activate a trigger to move to the next slide upon right-clicking--which works as expected on my machine--but she is not having any luck.
Anyone have any ideas what this might be? Failing that, any good troubleshooting strategies?
I had seen a few threads where it wasn't working in Preview mode, but since you mentioned another user I am assuming it's a published version that they're testing. You may want to look into the differences in browsers or flash players that you and this other users are accessing it through.
I also found another thread where the right click trigger was being "covered" by another object. Have you checked to see if there are multiple objects associated with the location of that trigger?
Excellent -- it is a published course, you are correct there. And it's not covered by another layer or object -- I'm able to get the expected behavior fine on my machine, both in preview mode and in the published course.
However, when I run the course on a remote machine which has current versions of both IE and Flash installed, it doesn't work. Which is odd.
Ashley -- can you give me some information on Flash Player and Browser requirements to run published courses off the desktop and not through an LMS?
The browser and flash viewing requirements are detailed here, and if you're not running it in an LMS you'll want to load to a web server to properly test it. There are a few web servers included in this article that you can try if you don't have one for testing:
Tempshare: This is a free service provided by Articulate for testing Storyline content. Note: Uploaded files will be deleted after 10 days.
Amazon S3: Amazon S3 offers free hosting with generous usage limits. If you go over your limit, you'll be charged a graduated fee.
Dropbox: Place your published output in the Public folder in your Dropbox account to share it with others.
Google Drive: Change the story.html file to index.html, and set the sharing permissions to Public. Here's how.
3 Replies
Hi Andrew,
I had seen a few threads where it wasn't working in Preview mode, but since you mentioned another user I am assuming it's a published version that they're testing. You may want to look into the differences in browsers or flash players that you and this other users are accessing it through.
I also found another thread where the right click trigger was being "covered" by another object. Have you checked to see if there are multiple objects associated with the location of that trigger?
Excellent -- it is a published course, you are correct there. And it's not covered by another layer or object -- I'm able to get the expected behavior fine on my machine, both in preview mode and in the published course.
However, when I run the course on a remote machine which has current versions of both IE and Flash installed, it doesn't work. Which is odd.
Ashley -- can you give me some information on Flash Player and Browser requirements to run published courses off the desktop and not through an LMS?
Hi Andrew,
The browser and flash viewing requirements are detailed here, and if you're not running it in an LMS you'll want to load to a web server to properly test it. There are a few web servers included in this article that you can try if you don't have one for testing:
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