Been working hardcore in Storyline for a week now - all in all it's pretty cool, except the fact that it crashes often when i am pressing the space bar to preview my slides without actually clicking the preview button....if that makes any sense, haha.
It's happened 6 times today.
Maybe we're not really supposed to use that timeline feature? or maybe my project is kinda heavy asset wise
I apologize for the issues that you're having. It sounds like the crash is occurring while using the preview feature in the timeline. Would you mind submitting a support case to us & including a copy of your .story file?
Update: just occured two more times in 10 minutes - this time it crashed when STOPPING the live preview, so the sound is still playing while the program is non responsive waiting for me to end it's task
I'm looking at your file and I haven't been able to replicate the issue. Did you receive an error message when it crashes or does SL just quit completely without any notification?
"Make sure your story is located on your local (C:/) drive"
Since I work in a company, our files are on a network, so that may be why! I'm going to make a local copy today on my C drive and see if the crashes stop
Assuming that your crashes are occurring while previewing from the timeline, I recommend that you completely uninstall and reinstall the Flash Player by using the method below:
*******Please do the following in Internet Explorer.
The timeline preview uses the Flash control to preview the assets. Thus, it's possible that a corrupt installation of the Flash Player is causing the issue. This would explain why we're not able to replicate the issue with your file.
Yes! I've had it crash 6 times in a row this afternoon. Wondering if one slide can handle only a certain number of slide triggers . It wasn't crashing until I added more triggers to a specific slide. I rebooted and deleted the triggers I added that I thought were causing the problem, but that didn't work because I opened the file again, didn't even touch anything in the file and I got the same error message below. I'm attaching the file. Please help me!!!
I apologize for the issues that you're having. There's not a limit to the number of slide triggers in a slide. In fact, we have a sample file from a customer that uses hundreds (might even be in the thousands) and it runs fine. Can you submit a support case to us & include that .story file?
Thanks Sara. Don't worry about submitting a support case on it. I've submitted it directly to our dev team for review. I'll let you know when I hear something back.
Thanks Brian. Hopefully they'll know something soon. I love Storyline and have been using it since November and haven't ever had an issue like this. Was really surprised.
Not sure if this is the right area for this. I've had Storyline crash a few times while saving to a network drive. The work around is to save to my hardrive. Close Storyline. Then cut the files and paste them into the network for safe keeping.
I had to open one of my completed courses for a minor fix today. Made the corrections and republished fine. Then when I go to save my project and it is resaving from the location I opened it (the network) it crashes and makes the story unable to open.
I have submitted a report to support (I think...it might have crashed too since the file was large), but it is frustrating and not a course I possibly have the time to recreate from scratch.
Anyone else experiencing this issue? Any ideas for how to get my file opened again?
I have submitted a report to support (I think...it might have crashed too since the file was large), but it is frustrating and not a course I possibly have the time to recreate from scratch.
Anyone else experiencing this issue? Any ideas for how to get my file opened again?
Hi Tracy,
For the file size, I had trouble with it and looked at it with Articulate support. After a few tests, I noticed that when saving on a network drive, the file size increases a lot. I took my projects, copied them on the local drive, opened with Storyline and saved. Some of the files ended up half the size they were when copied. Guess it may cause some problems since it makes huge files.
From now on, I am not working on the network anymore... for health and safety purposes
119 Replies
Mike,
If you are able to upload your .story file here, perhaps someone can take a look.
Does not sound like anythng I have seen, but others may be able to replicate.
Personally - I'm not aware of the "spacebar" thing, so I might learn something here!
Bruce
Hi Mike,
I apologize for the issues that you're having. It sounds like the crash is occurring while using the preview feature in the timeline. Would you mind submitting a support case to us & including a copy of your .story file?
http://www.articulate.com/support/contact/
Also, please include the exact steps that you take in order to make the file crash.
Thanks, I filled out a ticket and it's uploading the .story now
Not too urgent, just figure I'd warn the staff in case they're actually interested in making their program more stable in future versions
*cough cough* ADOBE FLASH *cough cough*
As I mentioned elsewhere, I come from Flash, so unexpected stupid crashes that happen 128391263 times a day is a concept I'm used to! haha
Mike,
Let's hope we figure this one out - consistent crashes like this are unusual.
Bruce
Thanks for the help, gang.
Update: just occured two more times in 10 minutes - this time it crashed when STOPPING the live preview, so the sound is still playing while the program is non responsive waiting for me to end it's task
Hi Mike,
I'm looking at your file and I haven't been able to replicate the issue. Did you receive an error message when it crashes or does SL just quit completely without any notification?
It would freeze and become unresponsive and I had to kill it's process.
I got an e-mail back from someone named Vira, and the one thing that immediately struck a nerve was:
Normal 0 false false false
oNotPromoteQF /> EN-CA X-NONE X-NONE 
ontGrowAutofit /> 
ontFlipMirrorIndents />
"Make sure your story is located on your local (C:/) drive"
Since I work in a company, our files are on a network, so that may be why! I'm going to make a local copy today on my C drive and see if the crashes stop
Poop, just crashed and working locally.
EDIT: Two crashes today, a lot less than yesterday, so it is an improvement
EDIT x2: I jynxed myself, crashed a third time not even 3 minutes after re-opening it from the second crash
Hi Mike,
Please reply back to Vira and let our support team know the current status of the issue.
Just curious--are you using a Mac or a PC? And if a PC, what version of Windows?
Windows 7 - 64 bit
8 Gigs of ram
ATI Radeon HD 5xxx series
i7 processor
but we have shitty hard drives here
More than enough horsepower and resources.
Any strange programs running in the background? What do you use for anti-virus or malware/spyware protection?
That can be a possibility also, working here I need to have a bunch of other programs open.
Currently running right now:
Word
Outlook
Articulate Storyline
Flash Player
Flash CS6
Photoshop CS6
iTunes
and a bunch of folders.
Hi Mike,
Assuming that your crashes are occurring while previewing from the timeline, I recommend that you completely uninstall and reinstall the Flash Player by using the method below:
*******Please do the following in Internet Explorer.
Uninstall your current version of the Flash Player. Follow the steps here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Download the latest version of Flash:
http://www.adobe.com/go/getflash
Restart your computer.
==============================
The timeline preview uses the Flash control to preview the assets. Thus, it's possible that a corrupt installation of the Flash Player is causing the issue. This would explain why we're not able to replicate the issue with your file.
Thanks for the help! Got permission from my IT department and did this, I'll let you guys know the results!
Yes! I've had it crash 6 times in a row this afternoon. Wondering if one slide can handle only a certain number of slide triggers . It wasn't crashing until I added more triggers to a specific slide. I rebooted and deleted the triggers I added that I thought were causing the problem, but that didn't work because I opened the file again, didn't even touch anything in the file and I got the same error message below. I'm attaching the file. Please help me!!!
Hi Sara,
I apologize for the issues that you're having. There's not a limit to the number of slide triggers in a slide. In fact, we have a sample file from a customer that uses hundreds (might even be in the thousands) and it runs fine. Can you submit a support case to us & include that .story file?
http://www.articulate.com/support/contact/
Be sure to include the exact steps that you take to cause the error message to display.
Hi Sara,
I was able to crash the file while publishing. Does the crash occur at different times for you or only during preview / publish?
It's crashing after I open the file and click on a slide or something. Pretty much if I do anything within the file it crashes.
Thanks Sara. Don't worry about submitting a support case on it. I've submitted it directly to our dev team for review. I'll let you know when I hear something back.
Thanks Brian. Hopefully they'll know something soon. I love Storyline and have been using it since November and haven't ever had an issue like this. Was really surprised.
Hi Sara,
See the attached file for a fixed version of your project. It should work without any issues.
For future reference, you don't need to actually create a "hidden" state for objects. They're already there by default.
Just so you know, you won't run into this issue in the next release of SL.
Let me know if you run into any issues with the attached project.
Thank you for the quick turn around Brian! Really, really appreciate it!
Sara
Not sure if this is the right area for this. I've had Storyline crash a few times while saving to a network drive. The work around is to save to my hardrive. Close Storyline. Then cut the files and paste them into the network for safe keeping.
I had to open one of my completed courses for a minor fix today. Made the corrections and republished fine. Then when I go to save my project and it is resaving from the location I opened it (the network) it crashes and makes the story unable to open.
I have submitted a report to support (I think...it might have crashed too since the file was large), but it is frustrating and not a course I possibly have the time to recreate from scratch.
Anyone else experiencing this issue? Any ideas for how to get my file opened again?
Hi Tracy,
For the file size, I had trouble with it and looked at it with Articulate support. After a few tests, I noticed that when saving on a network drive, the file size increases a lot. I took my projects, copied them on the local drive, opened with Storyline and saved. Some of the files ended up half the size they were when copied. Guess it may cause some problems since it makes huge files.
From now on, I am not working on the network anymore... for health and safety purposes
Have a nice day!
Annie
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