Been working hardcore in Storyline for a week now - all in all it's pretty cool, except the fact that it crashes often when i am pressing the space bar to preview my slides without actually clicking the preview button....if that makes any sense, haha.
It's happened 6 times today.
Maybe we're not really supposed to use that timeline feature? or maybe my project is kinda heavy asset wise
If you can replicate the behavior from your local drive, please don't hesitate to submit a case to our support team, preferably including a screencast of the steps you're taking to replicate it. Thanks!
My Storyline has been crashing too. Sometimes it just shuts down, sometimes it tells me it is going to crash and right now it actually is asking me what I was doing. Nothing consistent. Sometimes when I'm saving, sometimes when I go to a different scene, right now I was trying to cut the slide that I just submitted for a bug report so I could save it in case anyone wants to look at it later. Each time I have lost all of my work. It might be that my file is too big and I have limited resources on my computer but I just thought I would chime in.
Really sorry to hear it, Herminia. We apologize for the frustration, but please feel free to contact us and share any unexpected behavior you experience so we can work to make it better. Thanks
Yes, I have experienced Storyline just shutting down with the error message, " Storyline is now closing." If you haven't saved often you could loss all of your updates.
I had Storyline from the start and it was fine, except for two times when it just crashed constantly. One was my new Lenovo laptop, and I found that removing Corel DVD fixed it. Second was when Skype did it's most recent upgrade. I uninstalled Skype (and every other Corel software I could find) and everything has been working perfectly. I hope this helps someone.
I am having a similar problem... Preview works fine, but whenever I switch from using Storyline to browse the internet I get a crash message. This happens about 5 times daily. (or more if I switch to the internet more often)
I would love if there was an easy fix for this because it is rather obnoxious.
Sorry to hear you're having this issue. I know how incredibly annoying it can be. I submitted a bug report and the wonderful Articulate team solved the issue for me. Have you submitted a bug report on the issue yet?
I am having a similar problem... Preview works fine, but whenever I switch from using Storyline to browse the internet I get a crash message. This happens about 5 times daily. (or more if I switch to the internet more often)
I would love if there was an easy fix for this because it is rather obnoxious.
Thanks!
-Sara
Hi Sara, and welcome!
That's definitely unusual behavior, and I apologize that it's happening. Have you tried the steps here yet? Also, please know that we're always happy to have you open a ticket so we can take a closer look at what might be going on with the issue.
SL is crashing consistently for me as well. I'm recording screen simulations that are being used in the "test" format. Everything I go into edit my "try again" screen to add some custom feedback a dialog box say "...stopped working" and I lose everything. I'm saving after every change I make...very frustrated and disappointed in what I'm seeing.
Sorry, JP. Have you had a chance to review this article to ensure that something hasn't gone weird with your installation? Also, please know we'd be happy to take a closer look at your individual issue. Please submit a case, including your .story file, using this link so our support team can assist you further.
Thank you for your quick response!! I went through the re-installation process and I'll see how it does. If I have any other issues I'll send you the file I'm working on. THANK YOU!
Shoot, sorry JP. That's going to be fixed in our next update, due out soon. There's more info in this article about it. In the meantime, you may want to contact our support team regarding saving your file.
Yep, I've been having some crashing too. I have a couple of very large projects - one is 187,900 KB and the other is 537,380 KB ... and these are before I insert some video clips at the end of short topics. It seems I can go along fine and then it will become more sensitive. The most crashing seems to happen when I click the preview on the timeline or to preview the slide. Rebooting helps. Frustrating.
I get this crash issue all the time. There are other threads on this too but in summary preview can get unstable when your project gets larger (900mbs and up makes it really unstable).
The best way I have found to get around this is to publish my work often. This seems to reorder the storyline file and makes it less prone to crashing when you do preview.
Anyone get constant Articulate Storyline Crashing?
I have Storyline crash when ever a file import/open (video, images etc.) is displayed.
I found the problem to be with my Seagate Replica USB external backup drive and it's Replica software.
Do not buy anything from Seagate. The software adds a 'My Replica' to the My Computer section of the open or save dialogue and crashes Storyline. Million of posts from other to Seagate which ignores the problem.
It crashes 3-4x everytime I use it. New, old, inbetween, titles doesn't matter. I will just often click the story view tab and it crashes, sometimes I change button properties and it crashes. It's been very unstable lately. I've sent in several reports. Also the bigger the title the more unstable. Its very frustrating.
I am also getting constant crashes. I have repaired the installation (no luck). I also uninstalled and reinstalled (no luck). This is extrememly frustrating. My .story file is only 7,980KB, so I wouldn't think it would be a size issue.
I have been working on my first totally new project using the update 2 and it seems like it is becoming a little un-glued.
The project is only up to I have just had 36,720kb and I have had 3 'Storyline is not responding crashes' in tha last 2 hours, I had two late yesterday. Each time it has been associated with previewing screen recordings (taken with Storyline) and screen shots (taken with snag-it because Storyline won't take the screen shot on active windows).
I have also been getting some 'can't save' errors, which are worded differently to the old ones. I will take a screen shot next it appears.
119 Replies
Welcome to Heroes, Aneeta
If you can replicate the behavior from your local drive, please don't hesitate to submit a case to our support team, preferably including a screencast of the steps you're taking to replicate it. Thanks!
My Storyline has been crashing too. Sometimes it just shuts down, sometimes it tells me it is going to crash and right now it actually is asking me what I was doing. Nothing consistent. Sometimes when I'm saving, sometimes when I go to a different scene, right now I was trying to cut the slide that I just submitted for a bug report so I could save it in case anyone wants to look at it later. Each time I have lost all of my work. It might be that my file is too big and I have limited resources on my computer but I just thought I would chime in.
Really sorry to hear it, Herminia. We apologize for the frustration, but please feel free to contact us and share any unexpected behavior you experience so we can work to make it better. Thanks
Yes, I have experienced Storyline just shutting down with the error message, " Storyline is now closing." If you haven't saved often you could loss all of your updates.
You may want to run through the steps in this article to see if they help.
Hi guys
I had Storyline from the start and it was fine, except for two times when it just crashed constantly. One was my new Lenovo laptop, and I found that removing Corel DVD fixed it. Second was when Skype did it's most recent upgrade. I uninstalled Skype (and every other Corel software I could find) and everything has been working perfectly. I hope this helps someone.
Hi,
I am having a similar problem... Preview works fine, but whenever I switch from using Storyline to browse the internet I get a crash message. This happens about 5 times daily. (or more if I switch to the internet more often)
I would love if there was an easy fix for this because it is rather obnoxious.
Thanks!
-Sara
Hi Sara,
Sorry to hear you're having this issue. I know how incredibly annoying it can be. I submitted a bug report and the wonderful Articulate team solved the issue for me. Have you submitted a bug report on the issue yet?
Sara
Hi Sara, and welcome!
That's definitely unusual behavior, and I apologize that it's happening. Have you tried the steps here yet? Also, please know that we're always happy to have you open a ticket so we can take a closer look at what might be going on with the issue.
SL is crashing consistently for me as well. I'm recording screen simulations that are being used in the "test" format. Everything I go into edit my "try again" screen to add some custom feedback a dialog box say "...stopped working" and I lose everything. I'm saving after every change I make...very frustrated and disappointed in what I'm seeing.
Sorry, JP. Have you had a chance to review this article to ensure that something hasn't gone weird with your installation? Also, please know we'd be happy to take a closer look at your individual issue. Please submit a case, including your .story file, using this link so our support team can assist you further.
Thanks!
Thank you for your quick response!! I went through the re-installation process and I'll see how it does. If I have any other issues I'll send you the file I'm working on. THANK YOU!
Okay, now I get an error when I save (after uninstalling, reinstalling) Project file could not be saved. ContainerCanNotOpen.
Losing my project again...
Shoot, sorry JP. That's going to be fixed in our next update, due out soon. There's more info in this article about it. In the meantime, you may want to contact our support team regarding saving your file.
Yep, I've been having some crashing too. I have a couple of very large projects - one is 187,900 KB and the other is 537,380 KB ... and these are before I insert some video clips at the end of short topics. It seems I can go along fine and then it will become more sensitive. The most crashing seems to happen when I click the preview on the timeline or to preview the slide. Rebooting helps. Frustrating.
Hi Helen,
I get this crash issue all the time. There are other threads on this too but in summary preview can get unstable when your project gets larger (900mbs and up makes it really unstable).
The best way I have found to get around this is to publish my work often. This seems to reorder the storyline file and makes it less prone to crashing when you do preview.
This is one of the forums on it: http://community.articulate.com/forums/t/20663.aspx
Anyone get constant Articulate Storyline Crashing?
I have Storyline crash when ever a file import/open (video, images etc.) is displayed.
I found the problem to be with my Seagate Replica USB external backup drive and it's Replica software.
Do not buy anything from Seagate. The software adds a 'My Replica' to the My Computer section of the open or save dialogue and crashes Storyline. Million of posts from other to Seagate which ignores the problem.
It crashes 3-4x everytime I use it. New, old, inbetween, titles doesn't matter. I will just often click the story view tab and it crashes, sometimes I change button properties and it crashes. It's been very unstable lately. I've sent in several reports. Also the bigger the title the more unstable. Its very frustrating.
I am also getting constant crashes. I have repaired the installation (no luck). I also uninstalled and reinstalled (no luck). This is extrememly frustrating. My .story file is only 7,980KB, so I wouldn't think it would be a size issue.
Shoot, really sorry for the trouble, Kelly. And you've upgraded to our most recent update - Update 2?
Please feel free to open a ticket with our support team so they can offer you additional help. Thanks!
Hi Peter - Yes I have upgraded. That's actually when I started experiencing the issue. I just opened a ticket. Hopefully that helps. Thanks.
Hi Peter,
I have been working on my first totally new project using the update 2 and it seems like it is becoming a little un-glued.
The project is only up to I have just had 36,720kb and I have had 3 'Storyline is not responding crashes' in tha last 2 hours, I had two late yesterday. Each time it has been associated with previewing screen recordings (taken with Storyline) and screen shots (taken with snag-it because Storyline won't take the screen shot on active windows).
I have also been getting some 'can't save' errors, which are worded differently to the old ones. I will take a screen shot next it appears.
Well that didn't take long. Here is the error message.
When I close this and press save again it saves fine.
And on the first preview after that save it did this. Sadly even the Error Report crashed.
To be clear this is occuring on any slide I preview not just the one. I have to present this as a preview for sign off tomorrow so this sucks.
Hi James,
Your crashes sound like they may be related to a corrupt installation of Flash Player. Try this:
1. In Internet Explorer, uninstall Flash Player via the steps in this article:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
(make sure that you're using Internet Explorer for all of these steps)
2. Restart your computer after uninstalling
3. Re-launch Internet Explorer & reinstall Flash Player:
http://get.adobe.com/flashplayer/
4. Restart your computer
5. Re-launch and preview in Storyline
If you continue to have issues, try all of the steps recommended in this article:
http://www.articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w
This discussion is closed. You can start a new discussion or contact Articulate Support.