19 Replies
Emily Ruby

Hello Pete,

We are currently on Update 4, so you will want to download that here. I also want to confirm that the files are not playlists. Do you have all the Powerpoint slides and Storyline files stored locally on your computer?  You could upload the PPT file here if you would like us to test out an import. 

pete kozak

Emily,

We have storyline 2 running on three PCs. Two of these PCs have the same problem when opening power point files with audio. This problem exists when working with files stored on the local drive OR stored on the network. Because of my company polices I can share any of my files with you.

Of the two PCs running storyline 2 that DO NOT import the audio with the power point file they are running update 3: 1501.717, This version was DOWNLOADED today from your site!

The one that does load the audio when importing PPTX files is running update 3: 142.922

Reply to anyone having troubles bringing in power point with audio?

Emily Burnett replied:

Hello Pete,
We are currently on Update 4, so you will want to download that here. Do you have all the PowerPoint slides and Storyline files stored locally on your computer? You could upload the PPT file here if you would like us to test out an import.

Thanks,
Pete Kozak
Creative Solutions, Graphic Designer
Lockheed Martin Information Systems & Global Solutions
230 Goddard Boulevard, King of Prussia, PA 19406
p: 610-354-6482
[creativeSolutions]
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Thank you for allowing us the opportunity to be of service to you and your organization.

Emily Ruby

Thanks for the update Pete,

I the latest update is Version 4   1501 717. Can you verify the two computers on on that, and not 3? You could also try running a repair in case something went wrong with installation.

If you need to share the files privately, you can upload them here.

Also, when you reply via email - your email signature will appear on this post. you can click on the edit button to remove this.

pete kozak

The location you sent this morning, is the same location I downloaded the file from this morning….
I sent an image with the details of the file.
I asked it was the correct version and this is your response?

So tell me is this the correct version number?

[cid:image001.png@01D04765.6949FD30]

pete kozak

Hi Ann,
Our issue still has not be resolved. We have the latest version of storyline 2, we are running office 2010.

Thanks,
Pete Kozak
Creative Solutions,Sr. Graphic Designer
Lockheed Martin Information Systems & Global Solutions
230 Goddard Boulevard, King of Prussia, PA 19406
p: 610-354-6482

Emily Ruby

Hello Ann,

Do you have access to the audio files? Please keep in mind that importing from PowerPoint is not a one-to-one conversion. 

You might want to check the file names of the project and audio. Are there any spaces or special characters in any of the audio file names? That could cause a problem.

Here's some additional information that may help:

Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Are you able to import the audio files into Articulate Presenter?

 

And both Pete and Ann, when you reply via email your signature will appear on the post. You can click on edit to remove this.