Arabic Closed captions are not showing correctly
I'm working on Arabic project, everything seems OK except for the Closed captions which are in Arabic languages. I faced many problems:
1- My client can't see the text correctly although it shows correctly at my side
Here is how I see the course in Chrome & IE
and this is how it looks at the client side
Is there is any solution for this problem, I asked him to insert the Arabic language on his system and the keyboard, but nothing changed.
thank in advance for any quick help as it is top urgent.