Arabic Closed captions are not showing correctly
May 30, 2018
Dear All
I'm working on Arabic project, everything seems OK except for the Closed captions which are in Arabic languages. I faced many problems:
1- My client can't see the text correctly although it shows correctly at my side
Here is how I see the course in Chrome & IE
and this is how it looks at the client side
Is there is any solution for this problem, I asked him to insert the Arabic language on his system and the keyboard, but nothing changed.
Any ideas?
thank in advance for any quick help as it is top urgent.
4 Replies
Hi Lamiaa,
Are you both viewing the published output hosted in a server or LMS? If so, and you're still seeing a different behavior I'd start with the troubleshooting suggestions here.
Let me know if you need anything else!
Hi Ashely
We tried everything and my client is very desperate as without these CC the course will lose its point, Please guide me to whatever possible to solve the problem.
At my side I can view all the HTML files but the story,swf appears the same as the client. While the client can't view any of the files in the correct view.
Here is a link for the course
https://www.dropbox.com/sh/y83yvmyvv0wlzoo/AABKBuDXuT7cTxHjg6C736IGa?dl=0
Waiting for your valuable input
Best Regards,
Lamiaa Mostafaa| Desktop Publishing Team Leader
lamiaa.mostafa@bayan-tech.com
Thank you, Lamiaa.
It sounds like you and your client may be viewing the published output files locally. That's known to lead to problems that could cause your course to fail, so instead I would recommend testing the output in a LMS environment.
I hosted your content on SCORM Cloud here. Could you and your client both test that link and let me know if you see the correct closed captions there?
Dear Alyssa
Thank you so much
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