Arabic Language - Articulate 360 File did not upload successfully because of non-compliance with SCORM...

My team is trying to upload a SCORM package published in 360 from the translator. The course contains an Arabic translation.  The message reads "The file did not upload successfully because of non-compliance with SCORM, xAPI, or CMI5 standards." and there is an IMS Manifest file.

Any thoughts?

Lynn

3 Replies
Crystal Horn

Hi there, Lynn.  You should be able to upload published output from a translated course, including Arabic language courses.  Let's iron out some details about the process, and then we can explore further:

  • Did your team author the course?
  • What format did you use for translation, Word or XLIFF?
  • After the translation company translated the content, did they publish from their own instance of Storyline, or did they give the translated content back to you for publishing?

Sometimes it's helpful for us to test your actual file.  With your permission, we can take a look at your project file to investigate what's happening. We delete it when done troubleshooting. If that works for you, you can upload your file privately to our support team here.  Please include the details above!

Lynn Puhr

We authored the original English and published in SCORM 1.2 (Flash with HTML Fallback with amp). The translation file is in Word; the translation vendor republishes in their instance and sends it back. We had 13 other languages that had no other issues.

[Description: LynnSmall]

Lynn M. Puhr
Senior Global Q&R Instructional Designer
GE Healthcare
T 1 262 548-2322
C 1 262 408-0137
Lynn.Puhr@ge.com
3000 N. Grandview Blvd W-440
Waukesha, WI 53188 United States
Global Quality Support Central<http://supportcentral.ge.com/products/sup

Katie Riggio

Hi, Lynn. Appreciate these extra details!

For next steps, I'm curious if you're able to upload the SCORM package to another LMS environment like SCORM Cloud (a free industry-standard tool for testing SCORM output). The outcome will help point us to the right path.

Let us know how it goes! We're happy to help test the file on our end, too – you can share it privately with us via the link Crystal shared here.

By the way, it looks like you may have replied via email in which your contact information came through. This Peek video will show you how to edit your signature if you'd like!