13 Replies
Ashley Terwilliger

Hi Marcus and welcome to Heroes! 

I can't read Arabic, so I'm not fully certain what is off about the text. There isn't an option to create your own Resume prompt though. Have you seen the off text within the published output as well?  I

If text on your slides publishes incorrectly, be sure to use a unicode font, such as Arial Unicode MS within your player labels, and the Storyline course itself. 

Also, make sure that the font you're using is installed on your system.  In some cases, a font may appear to be installed when it actually isn't. To verify which fonts are installed on your system, go to Start > Control Panel > Fonts.

Marcus White

Thank you for your reply.

However, I couldn't of explained the issue very well.

As I mention above, I am already using Arial Unicode MS and the font must be install correctly as the Resume Prompt Title is displaying correctly.

But if you look at the image in my first post, the title and the text has the same Arabic in however, you can clearly see that they are different. 

The title is correct but the text is not, you don't have to be able to read Arabic to notice that they are not the same!

Ashley Terwilliger

Hi Marcus,

I wasn't sure they said the same thing, so I wasn't entirely clear what to look at. Now, that I know that - I see the behavior you're describing. It looks like there is some odd spacing in the bottom portion (some spaces added, and others removed)? There was a known issue with spacing, but if was fixed in Update 1, and we're on update 4 now. Can you let us know what update of Storyline you're using? If it's a recent development for you in Update 4, please send along your .story file so that our team can look into it and do some additional testing. 

Desiree Leslie

It's now 2019, and I have the latest update of Articulate 360, and I'm experiencing a similar issue, but with Korean. The Resume Prompt title appears correctly, but the body text and the yes/no buttons are not displaying properly.  Here is how the text should appear, and the attachment shows how it's actually appearing.

Resume Prompt Text

"Would you like to resume where you left off?" should be:

중단한 위치에서 다시 시작하시겠습니까?

Yes = 예

No = 아니요

Katie Riggio

Hi there, Desiree. Sorry you're facing this oddity, and I'm glad you reached out in a case as well!

I see my teammate, Cleo, recently sent these initial troubleshooting steps:

Select Player > Text Labels and then set the language to Korean. Then, select Player > Colors & Effects. Set the Player font to 'Arial Unicode MS.' Click OK and republish the project.  

Be sure to let us know if that solves the issue. We're standing by!