Arabic Support in Storyline

Hi All,

I am trying Arabic content in Storyline but it is not supporting.
The font is set as ‘Arial Unicode MS’.

I am exporting the content and importing the translated content. It displaying all junk characters.
But when I directly paste the Arabic content in slide, the Arabic content displays properly but with reverse direction.

Also as described in the help section ( there are text direction buttons, the buttons are missing in Storyline. I am using Update 1: 1208.1316.

Is there any solution to fix the export/import Arabic content?


30 Replies
Steve Gannon

Hi Shailesh,

I am not certain about the problem you are having with the characters not displaying properly when importing the translated content.

Regarding the text direction, select Player > Other  and change the Text is Read From field to "Right to left."

- Steve Gannon

  GanTek Multimedia

Shailesh Mewada

Hi Bingjie,

We were not implement Arabic content, but just checking the Arabic content before suggesting to our client to use Storyline which can support multiple languages.

If possible kindly share the issue which you are facing with Arabic content so that the forum team can support on that.


Alessandro Cecconi


I am facing a recurrent issue when importing arabic text, which is correctly translated and works if I manually past it directly on the slides.

What I see is some junk text like the one here below.

The very strange thing is that only a few texts are correctly displayed, while many others just turn into this wrong code, just like in the screen below.

I am working locally, using the last Storyline 2 update and following all your recommendations. Furthermore, I've been working with arabic translations for a long time without any problems. 

Shall I submit a case?

Thank you for helping me!


Ashley Terwilliger

Hi Stephane,

I took a look at Alessandro's case, and it seems that the random characters may have come as a part of the translation file he received from his team - as when our support engineers tried to recreate the issue using Google translate to insert Arabic characters the random characters did not appear. If you'd like our team to take a look at the set up and file you can send it along here. We'll want to see the .story file and the translation document. 

Ashley Terwilliger

Hi Stephane, 

If you share with our Support Engineers using that link they can sign an NDA before you send the files. Keep that in mind if the regenerated files don't work. Good reminders for working on files associated with Storyline that you may want to share with your translation team are detailed here. 

Ashley Terwilliger

Hi Vera,

Currently there is not a way to move the location of the scroll bar within the player or preview. It may be something that you could look at accomplishing using the Storyline 2 SDK, but please note that this is not something we can offer support for, and it's only available for Flash content.