I know our team was looking into a similar situation where the text was not displaying correctly in IE or Edge, but you mentioned also having trouble in Firefox? How does this course behave without modern text?
If you could share a copy of your .story file (or even a handful of slides) with our Support Team that'll help us confirm if it's the same issue or work to find another solution for you.
Let me know if you're able to share, and I'll follow along!
I attached a picture of how the text behaves without modern text.
the problem with text also appears in firefox not just Edge
if you notice there is a huge problem with spacing.
when using modern text any spaces or numbers completely flips the words where before the space character becomes at the and instead of the beginning and vice versa.
Another problem with modern text is the bulleting, it's on the left regardless of the right align.
Thanks, Mai for that image. I saw you were also working on this in your case with Jose, and he confirmed the behavior and shared it with our team as a possible bug.
We'll keep you posted here on the issue and within your case. Thanks for adding those example files as they'll help the team as they investigate!
Thanks for letting us know, TagDigital! We'll post an update here when we can. If you can view your HTML5 output with Chrome in the meantime, Arabic characters should display correctly in that browser.
If you have another file that works fine when the modern text option is disabled try to import everything to that file and don't delete any of the old slides until you publish.
If after the publish the text is ok then delete some slides or scenes but not everything.
always leave a scene from the old working file. it may work that what happened with me.
I am also having this same problem.... sending in a report now. But the Arabic text is just randomly throwing characters sideways and way out of the frame throughout my entire course....
I am facing Arabic font problem in Firefox. Please see the attachment for text rendering on Firefox and Chrome browser. In other browsers text is properly shown but only in Firefox, it is not. Can you please check this issue. this is an output of Storyline 360 update 44.
I am probably facing the same problem as Rakesh. Firefox will show more diacritic signs than other browsers. In the newer Storyline versions the "use modern text" option does not exist anymore. I tried the "Upgrade project text" button instead but the problem does still occur in Firefox. I marked some examples in my screenshots in yellow.
We are looking forward to your answer as we tried a lot of options already (including changing to a different Arabic font).
12 Replies
Hi Mai,
I know our team was looking into a similar situation where the text was not displaying correctly in IE or Edge, but you mentioned also having trouble in Firefox? How does this course behave without modern text?
If you could share a copy of your .story file (or even a handful of slides) with our Support Team that'll help us confirm if it's the same issue or work to find another solution for you.
Let me know if you're able to share, and I'll follow along!
I attached a picture of how the text behaves without modern text.
the problem with text also appears in firefox not just Edge
if you notice there is a huge problem with spacing.
when using modern text any spaces or numbers completely flips the words where before the space character becomes at the and instead of the beginning and vice versa.
Another problem with modern text is the bulleting, it's on the left regardless of the right align.
Thanks, Mai for that image. I saw you were also working on this in your case with Jose, and he confirmed the behavior and shared it with our team as a possible bug.
We'll keep you posted here on the issue and within your case. Thanks for adding those example files as they'll help the team as they investigate!
I am also having same issue like above message thread. Please send me if you found any solution for this issue
Thanks for letting us know, TagDigital! We'll post an update here when we can. If you can view your HTML5 output with Chrome in the meantime, Arabic characters should display correctly in that browser.
If you have another file that works fine when the modern text option is disabled try to import everything to that file and don't delete any of the old slides until you publish.
If after the publish the text is ok then delete some slides or scenes but not everything.
always leave a scene from the old working file. it may work that what happened with me.
I am also having this same problem.... sending in a report now. But the Arabic text is just randomly throwing characters sideways and way out of the frame throughout my entire course....
Thanks for reaching out to the support team as well, Lindsay.
I can see that Peter is taking a look and working with you.
I am facing Arabic font problem in Firefox. Please see the attachment for text rendering on Firefox and Chrome browser. In other browsers text is properly shown but only in Firefox, it is not. Can you please check this issue. this is an output of Storyline 360 update 44.
Hi Rakesh,
Thanks for reaching out and for the screenshot!
We found that enabling modern text should help fix the font issue with right-to-left languages in Firefox. Could you try these steps:
Open the project, go to the Design tab, click the Fonts drop-down list, and select Use Modern Text at the bottom of the list.
If there's no difference, would you mind sharing the project for troubleshooting? You can use this private upload link.
Hi there.
I am probably facing the same problem as Rakesh. Firefox will show more diacritic signs than other browsers. In the newer Storyline versions the "use modern text" option does not exist anymore. I tried the "Upgrade project text" button instead but the problem does still occur in Firefox. I marked some examples in my screenshots in yellow.
We are looking forward to your answer as we tried a lot of options already (including changing to a different Arabic font).
Hello!
It would be helpful for our team to also take a look at your project file! Do you mind sharing your .story file privately with us in a support case?