Arabic text problem

When using option (use modern text )  in the design tab -> fonts.

the last couple of words in the text has transferred to the beginning of the text.

I have to use this option as the text spacing in firefox and edge is corrupted.

any ideas 

after the options the last 2 words moved to the beginning


12 Replies
Ashley Terwilliger-Pollard

Hi Mai,

I know our team was looking into a similar situation where the text was not displaying correctly in IE or Edge, but you mentioned also having trouble in Firefox? How does this course behave without modern text?

If you could share a copy of your .story file (or even a handful of slides) with our Support Team that'll help us confirm if it's the same issue or work to find another solution for you. 

Let me know if you're able to share, and I'll follow along! 

Mai Abdelsalam

I attached a picture of how the text behaves without modern text.

the problem with text also appears in firefox not just Edge

if you notice there is a huge problem with spacing.

when using modern text any  spaces or numbers completely flips the words where before the space character becomes at the and instead of the beginning and vice versa.

Another problem with modern text is the bulleting, it's on the left regardless of the right align.

Ashley Terwilliger-Pollard

Thanks, Mai for that image. I saw you were also working on this in your case with Jose, and he confirmed the behavior and shared it with our team as a possible bug. 

We'll keep you posted here on the issue and within your case. Thanks for adding those example files as they'll help the team as they investigate! 

Mai Abdelsalam

If you have another file that works fine when the modern text option is disabled try to import everything to that file and don't delete any of the old slides until you publish.

If after the publish the text is ok then delete some slides or scenes but not everything.

always leave a scene from the old working file. it may work that what happened with me.


Rakesh Kumar

I am facing Arabic font problem in Firefox. Please see the attachment for text rendering on Firefox and Chrome browser. In other browsers text is properly shown but only in Firefox, it is not. Can you please check this issue. this is an output of Storyline 360 update 44.

Katie Riggio

Hi Rakesh,

Thanks for reaching out and for the screenshot!

We found that enabling modern text should help fix the font issue with right-to-left languages in Firefox. Could you try these steps:


Open the project, go to the Design tab, click the Fonts drop-down list, and select Use Modern Text at the bottom of the list. 

If there's no difference, would you mind sharing the project for troubleshooting? You can use this private upload link.

p-didakt Produktion [1]

Hi there.

I am probably facing the same problem as Rakesh. Firefox will show more diacritic signs than other browsers. In the newer Storyline versions the "use modern text" option does not exist anymore. I tried the "Upgrade project text" button instead but the problem does still occur in Firefox. I marked some examples in my screenshots in yellow. 

We are looking forward to your answer as we tried a lot of options already (including changing to a different Arabic font).