Are there diagnostics I can run while viewing a SL360 course?

A hand full of learners are getting locked up on a certain slide and are not able to complete the course.  Some are using IE and some Chrome.  Some are using Windows 7 and others Windows 10.  Most learners are able to complete the course. 

The slide in questions only has a complete course trigger (set to execute when the timeline starts), a button that advances to another slide, and a data entry field in the Triggers.

Is there a tool I can run while the course is being viewed that will give me some information?

The course is 68 MB zipped, with 100 slides and 8 sections. This course is hosted on RegU, a SkillPort LMS.

Does anyone have suggestions on what I can check?

Thanks for your help!

Lisa

 

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