Arial Italic Arab text grabbed on export.

Hi Sergio,

Could you explain what you mean by export a bit further? Are you seeing this appear as such when publishing the course or exporting the text for translation? If you've got a sample slide with the arabic text that we could take a look at that would be helpful. 

Also, you'll want to confirm that you're working on the content on a local drive as described here and then testing the published content within the intended environment. 

I'm talking about Publishing the course.

Hi Sergio,

First, when you reply via email it includes your signature here - so you may want to edit the post to remove that information. 

Are you able to share a copy of the .story file here with us so that we could take a look? If you'd like to share you'll need to visit the page to upload the file using the "add attachment" button. 

Thanks for your help,

I found the solution.

Thanks Sergio for the update - if it's a solution that would be helpful to other users please feel free to share here. 

Hi Sergio and Ashley,

I have the same problem. Please, could you say me  how is the solution. 

Thank you so much

Hi Matias,

First of all please use the last version of STORYLINE 2 (UPDATE 7)

The problem is the font and the italic, try changing the font. Arial Unicode is the best for me.

Sergio

Thanks Sergio for coming back to update us all. Matias, if you need it here is the link to download the latest update of Storyline 2. 

Thanks Sergio and Ashley for your help and early reply.

The problem was solved

Thanks for the update Matias - so the latest update of Storyline 2 solved it for you? 

This is a problem that still happens in Storyline 2 V12. The only way is changing the font to Arial Unicode, but that is inconvenient since some courses we produce should be in other fonts. Please contact me if this bug is solved.

Hi Selene,

Thanks for checking in on this - I saw the post came through a few times (probably by accident) so I removed those for you. 

The issue as described here is also something you'd see in Powerpoint (PPT) with certain fonts and modifications to those fonts. So, for example, an Arabic text string in PPT can have the colors changed on any of the letters in the string, but most other types of modification causes the alternate (isolated or non-connected) form of the letter to be used.

If the style change does change the letter shape or size, then it is expected that the text will break. So changing a font size, italics, and bold will all (properly) result in unjoined text. 

Does that sound like what you're seeing? As others shared in this discussion some fonts tend to work better/differently than others.

This issue is resolved also without font change.

Change windows locale (Start -> Region and Language -> Administrative -> Change system locale) to locale suitable to language you work (e.g Arabic).

After restart problem will no longer occur.

This is tested with Arabic using Arial font as same as screenshots from Sergio Angeletti seem to use.