Ariculate storyline is not working May 06, 2015 By anuradha siddhu Hi, My storyline is not working says flash player 11 or upper version install. I have already flash player 17 installed. Please anyone help as soon as possible.
Wendy Farmer Hero almost 9 years ago05/06/15 at 9:37 am (UTC) Hi Anuradha you need to have the latest updates for the SL version you are using. SL1 update 8 SL2 update 4 these both address the Flash issue.
Michael Hinze almost 9 years ago05/06/15 at 9:37 am (UTC) Update Storyline to the latest version. For SL1, see here. For SL2, see here.
Leslie McKerchie Staff almost 9 years ago05/06/15 at 2:49 pm (UTC) Hi Anuradha! Looks like you are getting assistance here, just let us know if you need anything further.
anuradha siddhu Author almost 9 years ago05/06/15 at 4:02 pm (UTC) thanks, but i am using trail version.
Leslie McKerchie Staff almost 9 years ago05/06/15 at 4:40 pm (UTC) Does that mean you are using the latest version then? You may need to reach out to support for assistance then.
Nancy Aldrich almost 9 years ago05/06/15 at 5:14 pm (UTC) I am having the same problem. I downloaded the program and the Install Wizard says The installed version of the application could not be determined The setup will now terminate."
Leslie McKerchie Staff almost 9 years ago05/06/15 at 5:44 pm (UTC) Hi Nancy! I would advise conducting an uninstall, then re-install to correct this Nancy. If that does not work, please reach out to our support team.
7 Replies
Hi Anuradha
you need to have the latest updates for the SL version you are using.
SL1 update 8
SL2 update 4
these both address the Flash issue.
Update Storyline to the latest version. For SL1, see here. For SL2, see here.
Hi Anuradha! Looks like you are getting assistance here, just let us know if you need anything further.
thanks, but i am using trail version.
Does that mean you are using the latest version then? You may need to reach out to support for assistance then.
I am having the same problem. I downloaded the program and the Install Wizard says The installed version of the application could not be determined The setup will now terminate."
Hi Nancy! I would advise conducting an uninstall, then re-install to correct this Nancy. If that does not work, please reach out to our support team.
This discussion is closed. You can start a new discussion or contact Articulate Support.