Articulate 3 support Special Chinese font

Hi Katherine, I'm happy to help!

Could you share the font file for CGuYinHK-Bold or MYuenHKS-XBold with me? I'd like to install it on my system and use it in a sample Storyline 3 file. 

I'll be standing by!

Hi Alyssa,

Thanks a lot.

I am sorry to tell you that as the font file are the property of my company and cannot be shared.

Do you think any other solution can help. Thanks!

Katherine 

I completely understand, Katherine. From here, I would share your file privately with our Support Engineers. They'll be able to help you troubleshoot further!

Hi All,

May I know below Chinese font can be shown on storyline 3?

It can be shown in storyline 2 properly however, once I upgraded to storyline 3, the font cannot be shown. Thanks!

Katherine

Hi Katherine!

What does the Chinese font look like in Storyline 3? Can you share a screenshot?

I'd also recommend enabling/disabling Modern Text Rendering to see if that makes a difference. 

Hi Alyssa,

Thanks for your reply.

Please see the Chinese font look like in Storyline 3. FYI I am using Chei3HKS-Bold.OTF

However when I preview or publish, it shown as below. Simplified Chinese cannot been shown too.

I have tried Modern Text Rendering, the result is the same. 

Thanks for those screenshots, Katherine. I've installed the fonts you sent so that I can test your file on my side. Would you also mind sending me a few slides from your file by clicking here? 

Hi Alyssa,

I have submitted a case in January 2018, however I have not get reply from your side at last.

Actually the problem is the same, would you please look into below case again? Thanks!

Katherine

Hi Katherine,

Thanks for sharing those case details with me! I see that you worked with Lea back in January, and she logged this issue as a software bug. Our team still has our eyes on this issue, but we haven't released a fix for it yet. Here's an inside look at how we prioritize bugs once we report them. 

If there is any forward movement on this issue, we'll be sure to let you know!

Hi Alyssa,

Thanks for your help........

Hi Alyssa,

My manager has find out that "Open Type Fonts fail to show correctly while preview and public as SCORM"

Please see whether this finding can help the team to fix this bug.

Below are the information from my manager.

I am using SL3, on Win10 (ver. 1803 17134.376 ). My problem only happen when I use Open Type Fonts (OTF)

During editing, the font selected are showing correctly,

but while preview or publish, it fails.

I have tried:

1. Un/Re install SL3 ( Update 5: 3.5.16548.0 ); 2. Un/Re install all related fonts 3. use "Modern Fonts" as suggested by other post ;

Also attached my story file for reference.

Thanks for sharing that file, Katherine. I saw the same issue when I tested your file on my side. Here's a Peek at what I saw. 

I'm going to share this with our Support Engineers for further testing to nail down whether this is an issue with all OTF fonts, or only specific OTF fonts. You'll hear back from us soon!

Thanks Alyssa, hope we can hear good news from you soon as this is a big issue for us to work on our project.

I got the exactly same problem here, any update on this ?

Hi Exile,

Sorry to hear you're having issues with Open Type Fonts. Are you also using Storyline 3? What fonts specifically aren't rendering correctly for you?

I have a similar issue using Storyline 360.  I started with Arial font and imported the Chinese translation file (Traditional Chinese).  The linguist says the font in the menu works, but not the text on the pages. Why is this? I set the global font to Arial. Then I changed the font on screen to MingLiu_ExtB, but the linguist says it hasn't changed. How does the menu display fonts?

Hi Amy,

Try enabling Modern Text Rendering, and let me know if that makes a difference. 

Just open your project, go to the Design tab on the Storyline ribbon, click the Fonts drop-down list, and select Use Modern Text at the bottom of the list. This converts the entire project to modern text all at once.