I used to be able to work on Storyline 360 project, but suddenly I can't open Storyline 360 solution. The error is "You must be signed in to Articulate 360 to use Articulate Storyline." When I tried to login, there is an error, "There was an error opening Articulate 360 Desktop App", and I see pop-up window says "Couldn't load".
Here is what I did so far which has not resolved the issue. I uninstalled/reinstalled Articulate 360 Desktop App. I rebooted my laptop. I even uninstalled/installed Adobe Creative Cloud app.
I appreciate if there is any solution to solve this issue.
Thanks for reaching out and sharing that you're having difficulty using your software.
It sounds like you've done quite a bit of troubleshooting already, so I've opened up a support case on your behalf so that you can work 1:1 with one of our support engineers to get back up and running.
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Hello Ayumi,
Thanks for reaching out and sharing that you're having difficulty using your software.
It sounds like you've done quite a bit of troubleshooting already, so I've opened up a support case on your behalf so that you can work 1:1 with one of our support engineers to get back up and running.
You should be hearing from someone soon.