Articulate 360 error starting

May 24, 2020

Since I started up this morning I could not get into Articulate 360 at all and got a virus warning.

After several attempts I uninstalled my software completely and reinstalled it after restarting my computer.

I just completed the reinstall and it installed 100%, however when I clicked on the Articulate 360 icon to go in, i got the same virus warning message?

Can you help urgently please as I need to work.

Thanks

Estee Tyler

7 Replies

Marcello Molino

almost 4 years ago05/24/20 at 8:35 am (UTC)

Same issue for me.

Articulate_360-2.jpg

Now In Training

almost 4 years ago05/25/20 at 5:56 pm (UTC)

Virus detected in Articulate 360 app. Full system scan reveals no other infection.

2020-05-25.png

Marcello Molino

almost 4 years ago05/26/20 at 7:11 am (UTC)

After the protection upgrade, no infection for me.
It was probably a false positive.

Leslie McKerchie
Staff

almost 4 years ago05/26/20 at 11:52 am (UTC)

You nailed it, Marcello. I appreciate the update.

I see that Estee worked directly with our support team on this issue and was able to get up and running as well.

Leslie McKerchie
Staff

almost 4 years ago05/26/20 at 11:54 am (UTC)

Hi Andrew,

Thank you for contacting us and sharing that you're unable to launch the Articulate 360 Desktop App and getting a virus warning from your Antivirus software.

We have reported the issue to Microsoft as a false positive and I believe that they have updated their definition to remove this false detection.

Please download and install the latest Windows updates (if not yet updated), restart your computer then launch the Articulate 360 Desktop App again. Should you continue to experience the issue, please try allowing the Articulate 360 Desktop app to run on your device.

If you continue to have difficulty, our support team can dig into this deeper if needed.