While installing Articulate 360, we are getting the error 'The file could not be found. This may happen downloaded installer is corrupt. Try downloading and running the installer again. Error: 80070002.' (Refer to attachment)
Please note that we are installing the trial version on a Virtual Machine and all the prerequisites are met. Please suggest why we are getting this error.
Uh oh, sorry you've run into this error message! We want to get this straightened out right away. Our team will reach out to you shortly with next steps (01069429). Keep an eye out for an email from Support@Articulate.com.
7 Replies
Uh oh, sorry you've run into this error message! We want to get this straightened out right away. Our team will reach out to you shortly with next steps (01069429). Keep an eye out for an email from Support@Articulate.com.
I have also faced the same issue. I have downloaded the free version of 360 and try to install in windows 7. Can anyone suggest any resolution?
Hi Sankar,
Have you already gone through the steps here to resolve errors installing Articulate 360?
If you're still having trouble after that, please let me know and I can open a Support case for you or you can reach out to the team here.
installing error 80070002 on windows 7 please help me
Hi Sambhaji,
Sorry you're running into this error! I've opened a case on your behalf with our support engineers. Be on the lookout for a response soon!
I also encountered the same problem while downloading the trial version
I don't know why this message appears, my device is running on Windows 10
Hello Hadeel!
Sorry for the trouble! Are you seeing the same error message, 80070002? Here are reasons why you might see an error message when installing Articulate 360.
If these are different than what you're seeing, please connect with our Support Engineers in a support case.