Articulate 360 free trial
Nov 15, 2016
By
Kathy Currey
Hi, I'd like to try the free version of Articulate 360 before I buy it. I have already built something with Rise - it was great. I'd like to see the desktop apps, but have a problem when trying to download them. Is this because they only come with a subscription?
If not, do you have an offline installer that will do the job, please/
Many thanks. Look forward to hearing from you.
Kind regards,
Kathy
20 Replies
Hi Kathy! Your trial includes the desktop apps as well. Can you tell me more about what happens when you attempt to download and install the Articulate 360 desktop app? Is this happening in more than one internet browser? Which one are you using?
This is our User Guide article about installing, just to reference. Thanks for reaching out!
Hi,
I am facing issues with installing the Desktop apps. I have attached a screenshot for the articulate 360 app which only shows the web version, there's no link for Desktop apps to either download or launch.
Could you please suggest me what is to be done as we also need to check the Storyline 360 version once before upgrading from Storyline 2 to Storyilne 360.
Thanks
Mayuresh Saka
Hi Mayuresh!
Thanks for reaching out here and including the screenshot. It looks like you need to sign into the Articulate 360 desktop app with your Articulate ID email address and password. If your subscription has expired, Storyline will no longer work, but you can re-enable it by renewing your subscription.
Hi Mayuresh!
One of our website engineers looked into this and let me know that this could be more than a simple log in issue.
Can you please go to 360.articulate.com, log in, and tell me if you see the *Download Apps* button to the left of your avatar? Also, the you should see the *Subscribe* button since you are in a trial.
Please let me know what you find!
Hi Crystal,
Thanks for your reply. The IS support desk staff member tried it out on my work computer. We use both Internet Explorer and Chrome. I got this error message. Error: 80072EFD
I have subsequently tried it on my own laptop at home, and it worked perfectly. I would love it on my work computer, though. Any ideas on how to sort it out?
Many thanks.
Kathy
i Crystal,
Thanks for your reply. The IS support desk staff member tried it out on my work computer. We use both Internet Explorer and Chrome. I got this error message. Error: 80072EFD
I have subsequently tried it on my own laptop at home, and it worked perfectly. I would love it on my work computer, though. Any ideas on how to sort it out?
As far as i understand, this download tries to connect to the Internet when you download it. It may be, that in a big company, it can't get that sort of verification? Do you have an offline download available, please?
Many thanks.
Kathy
Hi Kathy,
There isn't an offline download option, as it's a subscription it needs to connect with the internet and confirm your status. That error though has been once we've seen based on particular Windows/Microsoft components missing. I'd ask for you to work with our support Engineers directly so that they can work through it with you.
Thanks to Articulate team for the quick response.
It was the issue with the internal network restrictions due to which i was not able to access all the applications available from articulate 360 app. its working.
Thanks,
Mayuresh
Great to hear, Mayuresh! Let us know if you need anything further!
Hi, I am having the same issue as Mayuresh - I seem to be logged in fine and all is downloaded but no desktop apps . To your earlier question, I see a button that says "Download apps" when I log into the website but upon install it says it is already installed! I am on a personal PC with no network restrictions.
Nevermind! One more hidden windows 10 permission wanted my ok :)
Thanks for popping back in with an update, Neets! Glad it's working for you now. :)
Hi,
I´m starting a free trial. When downloading app it ask me to choose program to open?? I´m using Explorer. Any admin restrictions on my computer do you think?
Hi Nils,
Once you have downloaded the installer for Articulate 360 app, Right-click the installation file and choose Run as administrator.
Below is the online link for installing and updating the articulate 360 desktop app.
https://community.articulate.com/articles/articulate-360-installing-and-updating-the-articulate-360-desktop-app
Thanx. Unfortunately we have a very restricted IT-structure. I´m not allowed to run as admin, don´t have that choice when right clicking. Any possible work around?
Hi Nils,
Do you have an IT team that you can work with to assist you with installing? It does need to be installed as admin but then it'll be activated as the end user using your Articulate ID.
Hi,
I downloaded the file, however when I try to click right as per instructions, I don't get 'run as administrator'. Feels like it doesn't 'recognise' the file. Any tips ?
Hi there Karen!
Thanks for sharing the screenshot of what you're seeing on your end. What browser did you use to download the file? We've seen some issues with Internet Explorer 11, so I wanted to check if your experience could be related to that.
Hi,
That seemed to be the issue, downloaded it now via Chrome and that worked fine !
Thanks
Kind regards
Karen Van Vooren
That's great to hear....thank you Karen! And thanks for confirming that IE11 was the culprit. We'll post an update about the IE issue as soon as we can.
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