It seems like every time I launch Articulate 360, my password is not accepted. Sometimes in the middle of using Storyline, I'm booted out and prompted to log back in which also does not work. I've been able to log into 360 by changing my password many times. How often am I expected to change my password? Having to do this every day/multiple times a day is very frustrating. Please help. Thank you!
Really sorry that keeps happening to you! I know it has to be frustrating to change your password so often. This definitely shouldn't happen. I've opened a support case on your behalf so we can begin investigating this. Keep an eye out for an email from our team!
I'm sorry you're hitting a similar snag, Erin. We're here to help!
I had a look at Diane's case, where our senior Support staff recommended opening port 443 and allowlist the domains in this article for each Articulate 360 app to work smoothly.
That's a good place to start, and our team is standing by if you and your IT team need a hand. They'll work with you closely for a more in-depth look!
6 Replies
Hi Anthony,
Really sorry that keeps happening to you! I know it has to be frustrating to change your password so often. This definitely shouldn't happen. I've opened a support case on your behalf so we can begin investigating this. Keep an eye out for an email from our team!
I'm having a similar issue but am not required to reset my password. It takes me FOUR tries to open the Articulate 360 login every time.
In addition, I get kicked out randomly...often while I'm in the middle of working on a project.
Isn't there some way 360 can remember me and automatically log me in when I open a file...and keep me logged in?
Hi Diane,
Thanks for contacting us to share what you are experiencing when logging in to Articulate 360.
I've opened up a support case for you so that you can work directly with a support engineer to understand why you're getting caught in this process.
You should be hearing from someone soon.
I am having a similar issue to Diane.
I'm sorry you're hitting a similar snag, Erin. We're here to help!
I had a look at Diane's case, where our senior Support staff recommended opening port 443 and allowlist the domains in this article for each Articulate 360 app to work smoothly.
That's a good place to start, and our team is standing by if you and your IT team need a hand. They'll work with you closely for a more in-depth look!
Our IT team thinks the issue is on our end with Proxy servers. They are still investigating.
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