I am experiencing the most bizarre and frustrating sign in roadblock. Articulate 360 is prompting me to sign in, but when I do it keeps bumping back to the sign in page. My email and password are correct, that's not the issue. I'm not getting any error message. It just keeps going back to the same sign in screen. HELP!
I have restarted, I have checked that articulate is not experiencing any outages, I have cleared my browser. Nothing has changed at all on my computer.
I'm sorry to hear this issue keeps coming up for you! To confirm, are you running into issues signing into 360.articulate.com? Or are you unable to sign in to the desktop app?
Issues signing-in online: Try an incognito window or using a different browser to see if that helps.
That's great news, Chanda. I appreciate you popping back in to share an update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
5 Replies
Hi Jennifer,
I'm sorry to hear this issue keeps coming up for you! To confirm, are you running into issues signing into 360.articulate.com? Or are you unable to sign in to the desktop app?
If you're still unable to sign-in afterward, connect with our support engineers, and we'll take a closer look at your setup to get you moving again!
I am having the same issue where I can't log into the desktop app.
HELP!
Hi Chanda,
I'm sorry to hear that you're running into a similar issue.
I can see that you are actively working with one of our support engineers, Rowie, on this issue.
I had IT uninstall and reinstall the software as no other solutions were resolving the issue. I’m up and running again. Thanks!
Chanda Englin
Instructional Designer
Bayview Loans, LLC
507 Prudential Road
Horsham, PA 19044
Cell: 319-290-4939
ChandaEnglin@bayviewloans.com
OriginationsTraining@bfg.com
That's great news, Chanda. I appreciate you popping back in to share an update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.