Articulate 360 VERY VERY SLOW
I seem to have an issue with storyline 360.
Working on a storyfile which is approximately 14 MB.
It contains 34 slides, with rather High res images, but no video or other heavy stuff. Yet moving simple text object from A to B can take around 5-10 seconds.
I have a high-end Dell laptop which is also used for After Effects and Premiere. So the capacity of the laptop could not be the problem. Working local so no issues with the network. Storyline is completely updated.
How much of the performance could be affected by the Highres images? I've used these images for a while with no problem at all.
Is there a way to purge the memory like in some Adobe software?
Does anybody know how to speed up Articulate.
Kind regards,
Harold
41 Replies
Is it just me or do people find the software - storyline slow?
I use powerpoint as well and its architecture is similar... and powerpoint is lightening fast compared to storyline. Using it on a 16MB Ram PC with 4 processors. So I know it is not my pc as I analyse 200MB+ excel files, with complex formulae at lightening speed
Any enhancement advice is welcomed
Examples of things that i get frustrated with
1. I try to expand an object, it take 2 seconds then annoyingly drags a different object, you undo it then takes some seconds then you try again and it stretches a different object.
I spend half my time battling with moving objects around rather than creating content
2. Today it decided to give me the ring of death, no autosave feature or recovery feature. Lost 2 hours work. Over 5 slides.
I think the product is fantastic, superb, I cant fault it, The only downside is the user experience as a result of performance issues when dealing with small tasks (drag and drop e.t.c).
So any advice is welcome :) Thanks
+ it takes about 3 minute for it to load up
Out of interest, what is the spec of your computer?
Hi David
Thanks for the response.
Using it on a 16MB Ram PC with 4 processors. I doubt it is my pc as I analyse 200MB+ excel files, with complex formulae at lightening speed. + other softwares work fine.
I may be wrong but I think David was interested in what type of processor i5, i7, i9.
Also what type of graphics card you have installed. Storyline shouldn’t slow down that much but there can be issues when using lots of large pngs.
Sent from my iPhone
Apologies. Please see below.
Processor: i5-5200U
Graphics: Intel HD Graphics 5500 in processor and NVIDIA® GeForce® 840M
WIndows 10
RAM: 16GB RAM
More details here: http://psref.lenovo.com/syspool%5CSys/PDF/Lenovo%20Laptops/Lenovo%20Z70/Lenovo_Z70-80.pdf
Many Thanks
Thanks, I don’t think you should be seeing those issues, may be worth opening a support case. Storyline can slow down sometimes but overall the experience should be a pleasant one.
Sent from my iPhone
Agree with Phil re: opening support case.
Not that this applies here as the specs seem fine, but I wanted to include the recommended system specs here for anyone else who might stumble upon this thread: https://articulate.com/support/article/System-Requirements-for-Articulate-Storyline-360
Hi C A! I'd agree with Phil and David – you can open a case by clicking here. Our Support Engineers are rockstars, and you'll be in good hands!
Wow overwhelming support here. in such a short time. very impressed
I believe there is something i am doing wrong.
Thanks for the advice and the next steps.
I too have a Dell (i7/Windows 7 Enterprise). I have a single slide with 3 images and 3 objects with link (it's intended to be a single portal page). Moving the main image editing the states functionality for the 3 objects is brutally slow. Takes 3-5 seconds to be able to select an object within the state to edit. Will open a case as well. Thx.
Hi there, Dave. I see that Michael is working through some ideas with you. We have documented issues with slow performance when you're adjusting the color formatting on cropped images in Storyline.
We'll let you know about any changes to that behavior in this discussion as well!
Thx Crystal. Michael determined if we remove the Contrast adjustment on the image, it works as it should. In the meantime, I will hold off on any Contrast adjustments until the end.
True!
I'm having the exact same issue. It's to the point where it's impossible to even work on that particular slide. I've attached an example of the types of slides that have a severe lag. It's always slides with high-res images. I'm really hoping that I don't have to compromise quality just to get this project completed. Any word on a fix for this yet?
When I have to add states to these images, it becomes 100% more painful and slow. Super frustrating.
Very sorry you're facing this, Tara.
While we investigate this bug, the reported workarounds are:
If that doesn't seem to help, please reach out to our all-star Support team here. They'll work with you one-on-one to find other custom approaches to try!