Articulate 360 VERY VERY SLOW

I seem to have an issue with storyline 360.
Working on a storyfile which is approximately 14 MB.
It contains 34 slides, with rather High res images, but no video or other heavy stuff. Yet moving simple text object from A to B can take around 5-10 seconds.

I have a high-end Dell laptop which is also used for After Effects and Premiere. So the capacity of the laptop could not be the problem. Working local so no issues with the network. Storyline is completely updated.

How much of the performance could be affected by the Highres images? I've used these images for a while with no problem at all.

Is there a way to purge the memory like in some Adobe software?

Does anybody know how to speed up Articulate.

Kind regards,

Harold

45 Replies

4 months ago01/18/19 at 2:04 pm (UTC)

Is it just me or do people find the software - storyline slow?

I use powerpoint as well and its architecture is similar... and powerpoint is lightening fast compared to storyline. Using it on a 16MB Ram PC with 4 processors. So I know it is not my pc as I analyse 200MB+ excel files, with complex formulae at lightening speed

Any enhancement advice is welcomed

Examples of things that i get frustrated with

1. I try to expand an object, it take 2 seconds then annoyingly drags a different object, you undo it then takes some seconds then you try again and it stretches a different object.

I spend half my time battling with moving objects around rather than creating content

2. Today it decided to give me the ring of death, no autosave feature or recovery feature. Lost 2 hours work. Over 5 slides.

I think the product is fantastic, superb, I cant fault it, The only downside is the user experience as a result of performance issues when dealing with small tasks (drag and drop e.t.c).

So any advice is welcome :) Thanks

4 months ago01/18/19 at 2:08 pm (UTC)

+ it takes about 3 minute for it to load up

4 months ago01/18/19 at 2:28 pm (UTC)

Out of interest, what is the spec of your computer?

4 months ago01/18/19 at 4:05 pm (UTC)

Hi David

Thanks for the response.

Using it on a 16MB Ram PC with 4 processors. I doubt it is my pc as I analyse 200MB+ excel files, with complex formulae at lightening speed. + other softwares work fine.

4 months ago01/18/19 at 4:08 pm (UTC)

I may be wrong but I think David was interested in what type of processor i5, i7, i9.

Also what type of graphics card you have installed. Storyline shouldn’t slow down that much but there can be issues when using lots of large pngs.

Sent from my iPhone

4 months ago01/18/19 at 4:33 pm (UTC)

Apologies. Please see below.

Processor: i5-5200U

Graphics: Intel HD Graphics 5500 in processor and NVIDIA® GeForce® 840M

WIndows 10

RAM: 16GB RAM

More details here: http://psref.lenovo.com/syspool%5CSys/PDF/Lenovo%20Laptops/Lenovo%20Z70/Lenovo_Z70-80.pdf

Many Thanks

4 months ago01/18/19 at 4:35 pm (UTC)

Thanks, I don’t think you should be seeing those issues, may be worth opening a support case. Storyline can slow down sometimes but overall the experience should be a pleasant one.

Sent from my iPhone

4 months ago01/18/19 at 4:39 pm (UTC)

Agree with Phil re: opening support case.

Not that this applies here as the specs seem fine, but I wanted to include the recommended system specs here for anyone else who might stumble upon this thread: https://articulate.com/support/article/System-Requirements-for-Articulate-Storyline-360

Alyssa Gomez
Staff

4 months ago01/18/19 at 6:49 pm (UTC)

Hi C A! I'd agree with Phil and David – you can open a case by clicking here. Our Support Engineers are rockstars, and you'll be in good hands!

4 months ago01/19/19 at 8:44 am (UTC)

Wow overwhelming support here. in such a short time. very impressed

I believe there is something i am doing wrong.

Thanks for the advice and the next steps.

Dave Lewis

4 months ago01/30/19 at 8:37 pm (UTC)

I too have a Dell (i7/Windows 7 Enterprise). I have a single slide with 3 images and 3 objects with link (it's intended to be a single portal page). Moving the main image editing the states functionality for the 3 objects is brutally slow. Takes 3-5 seconds to be able to select an object within the state to edit. Will open a case as well. Thx.

4 months ago01/31/19 at 4:16 pm (UTC)

Hi there, Dave. I see that Michael is working through some ideas with you. We have documented issues with slow performance when you're adjusting the color formatting on cropped images in Storyline.

We'll let you know about any changes to that behavior in this discussion as well!

4 months ago01/31/19 at 5:44 pm (UTC)

Thx Crystal. Michael determined if we remove the Contrast adjustment on the image, it works as it should. In the meantime, I will hold off on any Contrast adjustments until the end.

Robert Cararnza

4 months ago01/31/19 at 6:46 pm (UTC)

True!

Tara McLoughlin

4 months ago02/01/19 at 5:18 pm (UTC)

I'm having the exact same issue. It's to the point where it's impossible to even work on that particular slide. I've attached an example of the types of slides that have a severe lag. It's always slides with high-res images. I'm really hoping that I don't have to compromise quality just to get this project completed. Any word on a fix for this yet?
When I have to add states to these images, it becomes 100% more painful and slow. Super frustrating.

Capture.JPG

Katie Gokhshteyn
Staff

4 months ago02/01/19 at 9:24 pm (UTC)

Very sorry you're facing this, Tara.

While we investigate this bug, the reported workarounds are:

Save the cropped pictures locally. Then, change the pictures on the slide and replace them with the saved image files.
Remove any contrast adjustment on the images.

If that doesn't seem to help, please reach out to our all-star Support team here. They'll work with you one-on-one to find other custom approaches to try!

Gilles Pieri

3 months ago02/22/19 at 5:07 pm (UTC)

Hello

I didn't open STORYLINE 360 for couple of month, after update I have a lot of problems with my my projects that were working properly before.

STORYLINE is VERY VERY SLOW 8-(

There are many slides up to 50 and worked fine before and now is discouraging, I need to wait a long time to see preview.

I work with IMAC 2,7ghz RAM 16 gb

Please help us

Alyssa Gomez
Staff

3 months ago02/22/19 at 5:19 pm (UTC)

Hi Gilles,

I'm really sorry for all the frustration you're facing. Our support team is here to help, and we'd love to take a closer look at your file.

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Amor de Leon Nunez

3 months ago02/26/19 at 5:37 pm (UTC)

Hi,

My team and I have been encountering issues in creating ELMs in Storyline 3. Compared to the other ELMs we've created (with lots of 10-minute videos), it's been a challenge to edit slides in S3 for 2 weeks now. Is there a bug or something that's causing the lag? Considering that most of the course's content are static images and 1 video, it's been a challenge.

Please advise or route me to the right path so that this is addressed.

Thanks,

Amor

Ashley Terwilliger
Staff

3 months ago02/27/19 at 4:18 pm (UTC)

Hi Amor,

There are some performance improvements our team is working on for Storyline 360 and Storyline 3, but those are not yet ready. It sounds like you're working on a relatively simple file though where things shouldn't be causing that much of a lag. I saw you also reached out to our Support Team to take a look at the file and determine what's causing the lag, which is what I was going to recommend next! I'll follow along as the team works on your file.