Have upgraded to the latest version. Now the Articulate 360 window with the apps listed in it will not close. I can minimize the window but the close "x" does nothing.
I just updated to test myself and am having the same issues. I can force close through the system tray, but the "x" (which normally closes to system tray) is not removing the application from my screen,
That is odd that the X on the Articulate desktop application is not closing the application window. Could I have you try to close the application from the system tray to see if that quits the application?
I've been having the same problem on my Windows 10 work computer since the most recent upgrade, but not on my home computer (also Windows 10). The same thing started happening on my colleague's Windows 10 work computer after she updated today (we have Windows 10 Enterprise). Ctrl Alt Del is the only way to close it.
Thank you for providing this information! I'll go ahead and add your comments to the report. We've logged this issue as a bug so when I hear of an update I'll report back to this discussion.
Thank you for providing this information! I'll go ahead and add your comments to the report. We've logged this issue as a bug so when I hear of an update I'll report back to this discussion.
Don't know if this is relevant or not, but I chose to pin the Articulate 360 app to my taskbar and that's how I access Storyline, etc.
Jumping in here to let you know that we just released Update 35 for the Articulate 360 Desktop App! Here are the details.
One of the fixes addresses the issue where the Articulate 360 desktop app wouldn't always minimize to the system tray when clicking the Close (X) button.
Just launch Articulate 360 on your computer and click the Update button!
10 Replies
I just updated to test myself and am having the same issues. I can force close through the system tray, but the "x" (which normally closes to system tray) is not removing the application from my screen,
Windows 10 - 18362
Hi Scott and Jen,
Thank you for reaching out and letting us know!
That is odd that the X on the Articulate desktop application is not closing the application window. Could I have you try to close the application from the system tray to see if that quits the application?
Articulate 360 windows really does not stop.
Exactly my experience. The window with the apps in it will not close.
I've been having the same problem on my Windows 10 work computer since the most recent upgrade, but not on my home computer (also Windows 10). The same thing started happening on my colleague's Windows 10 work computer after she updated today (we have Windows 10 Enterprise). Ctrl Alt Del is the only way to close it.
Hi Elizabeth!
Thank you for providing this information! I'll go ahead and add your comments to the report. We've logged this issue as a bug so when I hear of an update I'll report back to this discussion.
Don't know if this is relevant or not, but I chose to pin the Articulate 360 app to my taskbar and that's how I access Storyline, etc.
In the meantime, our team did find a workaround that is worth trying!
Seems to work!
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