When I open Storyline it tries to start up and then freezes at "adding views". My computer also makes a weird beep that it makes when it can't run or do something I'm telling it to do.
EDIT: Oh wow, and I can't access articulate.com to try and run a repair on my program because this pops up:
Your connection is not private Attackers might be trying to steal your information from www.articulate.com (for example, passwords, messages, or credit cards).
I was just talking about this with a few colleagues, and we think it may be OS related. Can you reach out via a Support case and share some additional information with them and they'll get you situated?
As for the error message you're seeing, it may be your system/company security settings that you're going outside of a private or secured connection - but you shouldn't have any difficulty getting to our site - but just in case here's a link to the repair and I copied the steps below:
If you're experiencing unexpected behavior in Articulate Storyline 2, do the following:
If it's still performing erratically on your local hard drive, a simple repair usually fixes the problem.
If the issue persists after repairing Storyline, follow the steps below for your version of Microsoft Windows to uninstall/reinstall Storyline and repair its supporting software.
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
Temporarily turn offUser Account Control (UAC) and reboot your computer.
Right-click the Start button, then select Programs and Features.
Select Articulate Storyline from the list of programs and uninstall it.
Reboot your computer.
Download and extract this zip file on your computer.
Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
Right-click the Start button, then select Programs and Features.
Click the link in the left navigation pane to Turn Windows features on or off.
Mark the box for .NET Framework 4.6 Advanced Services if it's not already selected and click OK.
Windows 8
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
Temporarily turn offUser Account Control (UAC) and reboot your computer.
Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then selectPrograms and Features.
Select Articulate Storyline from the list of programs and uninstall it.
Reboot your computer.
Download and extract this zip file on your computer.
Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then selectPrograms and Features.
Click the link in the left navigation pane to Turn Windows features on or off.
Mark the box for Microsoft .NET Framework 4.5 Advanced Services if it's not already selected and click OK.
Windows 7
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
Temporarily turn offUser Account Control (UAC) and reboot your computer.
Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline.
Reboot your computer.
Download and extract this zip file on your computer.
Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled and reinstall Adobe Flash Player. Here's how:
Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.
Download and reinstall Microsoft .NET Framework 4.
Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
Temporarily turn offUser Account Control (UAC) and reboot your computer.
Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Storyline.
Reboot your computer.
Download and extract this zip file on your computer.
Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
It turns out it was a widespread problem with security validation that was affecting many websites. The solution was to turn off my internet while I waited for the problem to be resolved.
3 Replies
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Hi Fraser,
I was just talking about this with a few colleagues, and we think it may be OS related. Can you reach out via a Support case and share some additional information with them and they'll get you situated?
As for the error message you're seeing, it may be your system/company security settings that you're going outside of a private or secured connection - but you shouldn't have any difficulty getting to our site - but just in case here's a link to the repair and I copied the steps below:
If you're experiencing unexpected behavior in Articulate Storyline 2, do the following:
Windows 10
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
Windows 8
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
Windows 7
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled and reinstall Adobe Flash Player. Here's how:
Windows Vista
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
If you're still experiencing unexpected behavior, reinstall Adobe Flash Player. Here's how:
It turns out it was a widespread problem with security validation that was affecting many websites. The solution was to turn off my internet while I waited for the problem to be resolved.
Thanks for popping back in with an update Fraser.
This discussion is closed. You can start a new discussion or contact Articulate Support.