3 Replies
Leslie McKerchie

Hi CK1,

Thanks for letting us know what's going on and I'm sorry for the trouble.

First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

Here's a quick video

After that, please restart the machine and then try signing in again.

In addition, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there!