Articulate Interaction after the Publish

Hello!

I'm hoping someone can help me with an issue I'm experiencing in Articulate Storyline 2. I have a slide that essentially has 3 buttons. When the slide pops up, two of the buttons are in black and white, and one is colored. The learner must click on the first button, which takes them to layer 1 to answer an question. Once they finish that interaction, they go back to the main slide and the second button is in color and the other two are black and white and they do the same thing. They click button 2, go to layer 2 and then back to the main slide to finish up with the third button and layer 3.

When I preview this interaction in Storyline, it works flawlessly. I can click, it takes me where I want to go, and so on. However, once I publish it for our LMS, it glitches. Sometimes, I can't even click on the buttons and sometimes it takes 10 clicks before it realizes I'm clicking on anything. Does anyone know why it would do this? I have attached a screenshot of the publish settings in case that has anything to do to with it.  We have this course live on the LMS, but we have learners getting stuck on this slide which makes it impossible for them to finish the course.

Thanks!

1 Reply
Leslie McKerchie

Hey Madeline! 

Sorry to hear that you ran into difficulty with this. It's certainly hard to tell what may be going on based on your published settings, but let's see if we can get to the bottom of it.

I'd advise uploading your published file to SCORM Cloud to see if you can replicate the behavior. This is a great way to test if an issue lies within your LMS or the actual project.

If you can replicate the issue in SCORM Cloud, then we would want to take a look at the .story file to see what may be going on. You can share it here if needed.