Articulate iPad Player 2.15

Quick question, I just recently downloaded the upgrade to the Articulate player - from 2.12 to 2.15. Unfortunately, at the conclusion of the download/upgrade,  the player does not work and is black screened. Other than deleting the app from the iPad - which also removes all other downloaded Storyline programs, is there any thing I can do to restore in an effort to save all of my current Storyline programs held within the player? I really hate to loose about a dozen Storyline programs I've downloaded... Thoughts or ways to help? Thanks!!!

5 Replies
Ashley Terwilliger-Pollard

Hi Dave,

I'm running the Mobile player version 2.15 without any problems, so I wonder if something occurred during your update. When you click on the icon to open the app you get the black screen? Can you try to open a Storyline course from a web link to see if it'll open within the mobile player? If not, it sounds like you're going to need to delete the app and reinstall it. 

Dave Schleif

Thanks for your thoughts, Ashley... Yes, it does appear to have happened during the update - update hung up during the initial process. Yes, I'm gettig a black screen when opening either from the app icon, or during a course download. Tried just about everything... I'll just have to delete/reload... But it does bring up a thought, any talk of having the Articulate iPad app via iTunes or other conduct a backup of courses from within the player and perhaps into iTunes or other program? I'd be a bit miffed if this traveling iPad and was fully loaded with student courses in various states of completion, as it would be if it was an acutal client's training department iPad? Any way to backup courses at all?

Ashley Terwilliger-Pollard

Hi Dave,

Thanks for sending the feature request, and I certainly understand what you're experiencing and how having a back up would be helpful. Since it's stored within each individual Mobile Player, I'm not sure how this would be accomplished but submitting a feature request is the first step in letting our developers look into it.