Articulate Log In Error

Feb 15, 2021

Hi there,

I am having great difficulty logging into Articulate to publish three online courses I need to release today. This has been happening since the 13th Feb.

Our IT department has downloaded version 1.48.24116.0 and it shows this is the version that is currently installed. However, we are still getting the same issue. Apart from uninstalling and reinstalling we don't know what the issue is.

Are you able to shed any light on the error we are receiving?

I have attached a screencast I sent through to the IT department to show them what was happening.

2 Replies

Ren Gomez
Staff

3 years ago02/15/21 at 5:11 am (UTC)

Hi Michelle,

I'm sorry to hear you're running into this error under an urgent deadline! I've opened a case on your behalf with our support engineers to help you figure out what's happening here.

You'll be receiving an email with an upload link to share your screencast since it didn't make it to this post. This will give us a heads up on what you're experiencing and allow us to provide quicker help!

3 years ago02/15/21 at 6:25 am (UTC)

Hi Ren,

I can't sign in to Articulate to actually open the Storyline files, so not sure why you need the files - will send if you need me to thought.

Michelle