I'm trying to download a course to my iPad using the Articulate Mobile Player. From the link, I launch the app. Then I get a blank screen. Nothing happens. Any advice?
I'm trying this on an iPad Air. Actually, I've tried on two iPads. I'm so impressed you saw this much. It is more than I've seen. Did you get a prompt to download the content?
There is no prompt to download the content (and I didn`t expect one). When the URL is launched, it redirects to the Player App and starts the content, as expected.
By the way, I also tried this on an Android device. There for some reason, the content was not launched in the Player App, but in a browser window.
I heard of a few users having the "black screen" after updating their Mobile Player, and they needed to reboot the entire iPad device to resolve it. Have you tried rebooting?
Rebooting didn't work. :( This project was made with SL1. I have SL2. I haven't updated, because I didn't have time to test. Could SL1 be incompatible with the player? I'm also going to try using a different wireless network.
The mobile player supports Storyline 1 and 2, so that shouldn't be a part of the problem. Let us know once you're able to try on a different network, as you'll see Michael was able to easily test it.
I'm coming back to this problem. We've tried to just view the HTML5 version, but my wireless connection doesn't perform well enough through out our building to solve my problem.
So I really need to figure out how to download this to an iPad. So far I've tried downloading it from different networks. I experience the same problem. The player opens up to a black screen and nothing happens.
Do you know of another project that I could download to verify that the download process works?
Also what other troubleshooting advice do you have?
I was also able to access you link above, and then select "available offline' and let it download. It said it would take a bit, about 28 minutes - but it happened much faster than that. I turned off my wifi and it played normally.
8 Replies
This works on my tired, old iPad (iPad v1, IoS5.1.1). I noticed that on the very first screen, you have a video. Maybe that video causes the problem.
I'm trying this on an iPad Air. Actually, I've tried on two iPads. I'm so impressed you saw this much. It is more than I've seen. Did you get a prompt to download the content?
There is no prompt to download the content (and I didn`t expect one). When the URL is launched, it redirects to the Player App and starts the content, as expected.
By the way, I also tried this on an Android device. There for some reason, the content was not launched in the Player App, but in a browser window.
Hi Rachel,
I heard of a few users having the "black screen" after updating their Mobile Player, and they needed to reboot the entire iPad device to resolve it. Have you tried rebooting?
Rebooting didn't work. :( This project was made with SL1. I have SL2. I haven't updated, because I didn't have time to test. Could SL1 be incompatible with the player? I'm also going to try using a different wireless network.
Hi Rachel,
The mobile player supports Storyline 1 and 2, so that shouldn't be a part of the problem. Let us know once you're able to try on a different network, as you'll see Michael was able to easily test it.
Ashley,
I'm coming back to this problem. We've tried to just view the HTML5 version, but my wireless connection doesn't perform well enough through out our building to solve my problem.
So I really need to figure out how to download this to an iPad. So far I've tried downloading it from different networks. I experience the same problem. The player opens up to a black screen and nothing happens.
Do you know of another project that I could download to verify that the download process works?
Also what other troubleshooting advice do you have?
Thanks,
Rachel
Hi Rachel,
You'll need an internet connect to download it for offline viewing regardless. You could try using any of the Examples here or items that were posted as a part of the E-Learning Challenges - but I don't know if they are all set up for AMP and offline viewing. I don't have a personal example handy - as I have mostly users files for testing.
I was also able to access you link above, and then select "available offline' and let it download. It said it would take a bit, about 28 minutes - but it happened much faster than that. I turned off my wifi and it played normally.
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