I am experiencing audio issues with the AMP. This happened either for video's audio or just audio by itself. The video was playing but there was no sound at all. OR, the audio was playing but not sound. I tested this on the regular browsers on PC or the iPad's Safari, and it was non issue. Any suggestions or helps are welcomed. Thank you in advance.
Are you able to share your .story file here so that we can test it out? Additionally, for the audio that was playing, but there was no sound, this may sound silly but how did you know it was playing? If you'd prefer to share privately you can send it along to us here.
I have submitted the file using the link you provided. Here is the case # 00374949.
To answer your question regarding the audio, the seekbar was moving when playing the MP3 in the AMP. Plus there was sound when it was playing in the PC's browsers, and iPad's Safari. Hope this helps. Thank you.
I checked in on your case today, and see that Regil was able to successfully play all your video files and hear audio. Additionally, I see that he suggested removing and reinstalling the app on your iPad, and he also shared the following in response to how to modify the audio once within the iPad app:
The sounds of Articulate Mobile Player can be adjusted using buttons on the side of the iPad or volume controls when you click the home button. Here is video I found in youtube that demonstrate this:
Please take note also that the mute buttons on the iPad should not affect the audio of Articulate Mobile Player. Sounds should still play even if it is muted on the side. It all depends on the volume set on the iPad.
I am able to solve the issue, and would like to share my solution. I have the mute button turned "on". Once the mute button is turned "off". There is sound when the video is playing. So that's the solution. Hope this helps.
5 Replies
Hi Benny,
Are you able to share your .story file here so that we can test it out? Additionally, for the audio that was playing, but there was no sound, this may sound silly but how did you know it was playing? If you'd prefer to share privately you can send it along to us here.
Hi Ashley,
I have submitted the file using the link you provided. Here is the case # 00374949.
To answer your question regarding the audio, the seekbar was moving when playing the MP3 in the AMP. Plus there was sound when it was playing in the PC's browsers, and iPad's Safari. Hope this helps. Thank you.
Hi Benny,
I checked in on your case today, and see that Regil was able to successfully play all your video files and hear audio. Additionally, I see that he suggested removing and reinstalling the app on your iPad, and he also shared the following in response to how to modify the audio once within the iPad app:
The sounds of Articulate Mobile Player can be adjusted using buttons on the side of the iPad or volume controls when you click the home button. Here is video I found in youtube that demonstrate this:
https://www.youtube.com/watch?v=rOywe1VWy5s
Please take note also that the mute buttons on the iPad should not affect the audio of Articulate Mobile Player. Sounds should still play even if it is muted on the side. It all depends on the volume set on the iPad.
HI Ashley,
I am able to solve the issue, and would like to share my solution. I have the mute button turned "on". Once the mute button is turned "off". There is sound when the video is playing. So that's the solution. Hope this helps.
Thanks Benny for the update and I'm glad that everything is working as expected now. Happy New Year!
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