Articulate Mobile Player and New Modern Player Download course function

Hi there, 

we use the Articulate Mobile Player for a lot of our courses and to ensure that people can download these to their device for offline viewing in the Mobile Player. 

Recently we have moved to the new 'Modern Player' and the download feature doesn't seem to work. 

1) is this supposed to work ?

2) will this feature be fixed/coming in the near future (causes many issues for us if not)?

We do not want to have to go back to the classic player to enable download for offline viewing so would be grateful for some info on this subject as soon as possible. 

7 Replies
Gary Williams

I'm hoping so too however what is interesting is that when you go to the Classic player and select HTML5 only, the AMP option then is disabled. I'm wondering the Download/ Publish for AMP is in someway Flash reliant and as such won't work in HTML5 alone. 

Will give it a try as you suggested but I think this has already been attempted and isn't working - Hoping there is a fix for this asap  

Leslie McKerchie

Hey Gary,

You nailed it. You will need an output that includes Flash in order to utilize the Articulate Mobile Player.

If you choose one of the publish formats above that includes Flash output, you’ll also have the option to include Articulate Mobile Player output.

You can read the full details in the documentation here.

Gary Williams

Hi Leslie, thanks for confirming - switching back to flash format isn’t really a viable solution as the modern player has been implemented and as flash is not supported next year seems that a new articulate mobile player or an update is needed to allow the mobile player to be used as intended with the new modern player. Can you confirm if an update or a solution is in development and when we might see this as it is a problem for us not having the ability to download courses to the mobile player. 

Ashley Terwilliger-Pollard

Hi Gary, 

Our team is continuing to monitor and track requests for an Articulate 360 version or updates to the Articulate Mobile player, so we haven't made any development decisions at this time. We'll keep folks posted once we have more details to share, and I'll link this discussion to our internal tracking to be able to update you.