I've published our e-learning on our server and included the course link in our Portal. This was working very good until now, but suddenly I can't open any of the course links with my iPad anymore.
The course was published for Articulate Mobile Player. When I tap on the link I only receive a message "Cannot download Content".
The strange thing is, that our CMS delivers two sourses with the course link, a Portal (PC) and an App (iOS). On the pc the courses can be still opended, whereas in the App I always get the error message since a few days.
Any suggestions what could be wrong? The internet connection is ok, we checked this.
Please try to upload the published output to the server again
Turn the iPad off and then back on again
If you continue to see that same error, can you post the .story file here? I'd be happy to upload and test the course on my end. You can also send the file to me privately, if you prefer!
1 Reply
Hi there, Stefanie!
I'm sorry you're running into that error message – let's get that fixed!
It looks like the Articulate Mobile Player app will display the error below if it can't access course files on your hosting server.
If your internet connection is stable, then perhaps one or more expected files were moved, deleted, or not uploaded to the server?
In terms of next steps:
If you continue to see that same error, can you post the .story file here? I'd be happy to upload and test the course on my end. You can also send the file to me privately, if you prefer!
This discussion is closed. You can start a new discussion or contact Articulate Support.