Articulate Mobile Player freezes on button click.

Hello there,

I have a finished course that is ready to be delivered but I've encountered a fatal bug with the mobile player and I'm out of ideas on how to fix it. I have a main menu in the course and when you select a specific topic, the course freezes. This happens with every button. I've tried making the buttons clickable by group and by just the image but it doesn't matter. I've even rebuilt the entire screen from scratch but i get the same results. Any idea on what may be causing this?

I've never had a problem with the mobile player up until now. We've build 2 courses for this project and the main menu in the other course works perfectly fine.

4 Replies
Ashley Terwilliger-Pollard

Hi Joseph,

It sounds like odd behavior, and something we'd be happy to take a look at. 

Also, can you confirm:

If you'd like to share the Storyline course here and a link to the published course we'll take a look. If you'd prefer not to share here in the forums, I can share directions on how to share with me privately and you're always welcome to connect with our support engineers.