Articulate Mobile Player is not working

Sep 22, 2015


I published my module with the "Use Articulate Mobile Player for iOs or Android" checked and also the "Allow downloading for offline viewing" checked. I put the publish on my server and when I open the story.html link, the page tells me to download the Articulate Mobile Player to see the formation, which I already have done.

I still tried to click on the "download" link but the app store recognize that I already have installed the Mobile player. So I am stuck here.

I am using Ipad iOS9.

Help me please. I need fast answers.

13 Replies
Leslie McKerchie

Hi Jean-Mathieu!

Apple made some changes to the way apps launch in iOS 9, so your Articulate Storyline 2 courses may not launch in the Articulate Mobile Player as you'd expect. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.
Ashley Terwilliger-Pollard

Hi Eleonora,

How are you inserted the vimeo videos? When you embed videos from websites, such as YouTube and Vimeo, in your Articulate content, you may find the fullscreen button is either missing or not working in your published output.

This is a known issue. For security reasons, many web browsers are now restricting fullscreen mode for embedded iframe content.

We can't override browser security restrictions; however, you can enable fullscreen mode (or full-browser mode) by configuring web videos and web objects in your Articulate content to open in a separate window.

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