Articulate mobile player now showing BLANK screen after update

May 23, 2013

Paul Knights
By Paul Knights

Hi,

Anyone else experiencing problems outputting to iPad mobile player after the new update?

Now any course i publish and bring into the mobile player just shows a completely blank screen - no ability to get back into library either....and therefore all content is lost.

I have tested both old published versions (which work) and new published versions (which now effectivelely crash the mobile player completely). I can provide both links to Articulate staff if wanted.

28 Replies
INK STUDIO
over 5 years ago08/08/18 at 2:11 am (UTC)

Recently I installed the articulate mobile player on my Samsung S8 plus. When I luanch the app, I see only a black screen. I have tried:

1. Unstalling and re-installing

2. Switching my phone on and off

3. 1 and 2 together

So far, still experiencing the same. Is this an android issue or a phone issue?

Can anyone advise? Thank you.

Ashley Terwilliger-Pollard
over 5 years ago08/08/18 at 7:23 pm (UTC)

Hi Sim,

We've seen a few folks on the latest Android versions running into the same thing, and our team is investigating it. I'll let you know here as soon as I have more info. 

In the meantime, could you look at testing your course in the mobile browser such as Chrome? If you're hosting in a web server you could directly open that by pointing the story_html5.html file. Also, if you did not include the AMP as a part of your publish options, it should open the HTML5 output on a mobile device. 

This discussion is closed. You can start a new discussion or contact Articulate Support.