Articulate Online Pause F5 Stalling Module

Nov 20, 2013

Hi Heroes,

We have disabled the seekbar and "next" buttons (only leaving the "previous" button) so that the viewer cannot jump ahead.  Using F5 pauses the modules, and this has worked just fine. 

However, I have recently uploaded a module that works just fine for anyone who opens it, Until they hit F5.  Instead of asking if they'd like to resume where they left off or at the beginning, there's just a constant spinning circle that never ends. 

Even if the person opens and closes the module, OR logs out of Articulate, they cannot view the module again, only the spinning circle.  (Screenshot attached).  I wonder why this module is acting this way, and none of the others are doing it.  There's nothing in this module that's not in the rest.   

Thank you,

Cynthia

3 Replies
Ashley Terwilliger-Pollard

Hi Cynthia,

I haven't seen this behavior before, but it may be easier to diagnose if we're able to look at your .story file. If you're able to share it here, I can test publish it to my own Articulate Online account as well. Additionally if you'd prefer to share it privately, you can send it to our team here and then you could also share information to log into your AO account so that they can see the same behavior. Also, is this happening in all web browsers or a particular version? 

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