After installing Articulate story line under an Administrator account, the program runs from that account. However when a user logs in under a different profile the program does not run. I get an error that says "Articulate storyline has encountered an error" and the program closes. I know that the license only allows for one user, but when the program runs it doesn't reach that point of asking for a valid serial number. I tried uninstalling and reinstalling the program several times and the program is still not running. I even tried creating a new profile, no success.
I'm not sure if this is related to the installation of the software, or the permissions of the user account. If you haven't tried already, a simple repair may fix the problem.
Please try following the steps outlined in the article below:
Articulate software must be installed with administrative privileges. After that, the software should activate in when launched in a new user profile. If the error still occurs, can you please try to create a new user profile and let me know if you see the same error?
Thanks for getting back to me. Sorry to hear that the repair didn't fix the issue. We may need to take a closer look at what's going on with the installations.
If you haven't already, please submit a support case with us:
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
3 Replies
Welcome to E-Learning Heroes, Jason!
I'm not sure if this is related to the installation of the software, or the permissions of the user account. If you haven't tried already, a simple repair may fix the problem.
Please try following the steps outlined in the article below:
How to Repair Articulate Storyline - Articulate Support
Articulate software must be installed with administrative privileges. After that, the software should activate in when launched in a new user profile. If the error still occurs, can you please try to create a new user profile and let me know if you see the same error?
Thanks!
I tried the repair and also creating a new profile, but I still get the same error. Any other ideas?
Hi Jason,
Thanks for getting back to me. Sorry to hear that the repair didn't fix the issue. We may need to take a closer look at what's going on with the installations.
If you haven't already, please submit a support case with us:
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks,
Christine
This discussion is closed. You can start a new discussion or contact Articulate Support.