Articulate's app turns black
Aug 26, 2014
Hi
I'm building a couple of courses in Articulate Storyline and have up to now been focused on HTML and HTML5, but after some problem in HTML5 (QB is messing up the feedback and the slow Changes of states) I'm bringing the course to the Articulate App instead.
But now one of my colleagues have noticed that on her iPAd air with latest software, the app all of the sudden (in the middle of two of the courses) turns black and she has to press the home-button to wake the iPad up and she has to click on the Articulate app again and the course will start all over again.
We have tested the course a numerous of time and the black-out happens in different places and "never" in the same place twice. AND we have not seen this problem on other iPad air...
Is there anyone else experiencing the same problem?
3 Replies
Hi Kim!
Has the user updated the app? I know that this was actually an issue in a previous version.
Can you have the user check for updates?
Hello Leslie
The User have the latest version of Articulate App, but she hasn't got the black screen again...
But now I got the black screen once.
I guess it's some kind of bugg, but its hard to know what's causing the app to go black when i appear in different places all the time...
Hi Kim,
I'm happy to hear that the other user hasn't seen it again - if you're able to consistently replicate the black screen appearing and you're using the newest update of the mobile player, please let us know what steps you took to see that behavior and we'll follow those steps on our end as well.
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