Articulate Sound Woes

Feb 03, 2023

I feel like I have been chasing my tail for my presentation to publish to sound. 

The basics of what I cannot get to function:

  1. I cannot upload powerpoints into Articulate storyline
  2. When I go to publish my powerpoints through the articulate activity in Powerpoint the sound is not there for publication. 

Troubleshooting: 

  1. I have deleted any copies of the trainings and then re-saved the files so the PPTX and PPTA files can re-connect.
  2. Submitted a ticket to articulate, they didn't have the sound issues and noted that the sound did possibly need to be timed out due to overlap. I was then able to adjust that issue, but that did not resolve my sound issue once it went to publishing the training. 
  3. Worked with my internal IT to verify that my technical specifications are set at the correct requirements. We could not find any reasons why the content would not upload into Articulate.

I am stuck and just keep circling back over and over repeating the actions over and over hoping to get lucky and have my content load and publish with the sound. I am not an IT professional and all this work is new to me.. 

Please help!

 

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