[SOLVED] ARTICULATE STOPS PUBLISH WHEN KOREAN TEXT IN SLIDE NAME / MENU ITEM

Hi Sergio,

You mentioned export - are you exporting out the text for translation or looking at publishing it for Word or another output? We've seen a few situations where the publish crashes when the player language is set to "korean" and that's something we reported to our QA team. 

Please check the file in my first attachement you will be not able to Publish or do a Preview.

Is a brand new slide only the Slide name is in Korean and if you put the slide name in english it will work.

Hi Sergio,

I did try publishing and previewing and both worked fine. I selected publish for LMS as that was the default setting when I opened it, and I've attached it here.

Can you tell me what update of Storyline you're using? We're currently on Update 10 

Have you looked at confirming the elements I mentioned above? Have you gone through the repair steps here? 

Hi Sergio.  I tested your project in Windows 10, Storyline 2 Update 10.  I was able to reproduce your issue-- couldn't view the preview window in Player Properties (ERROR: Could not load the file 'story_content/data.xml'), and couldn't preview or publish the project (sorry, Storyline stopped working).

What version of Windows are you using?  I tested in Windows 8 and I did not have an issue performing those functions.  It looks like Windows 10 is the environment where it occurs.

Our QA report had this possible solution:
1) Go to the Control Panel.
2) Go to Language.
3) Click Add a language.
4) Search Korean and click Add.
5) Restart the computer.
6) Publish the course again.

One other thing:  check out this knowledge base article about a similar error message; maybe that applies to you, as well.

Let us know the environment; I'm going to attach your experience to the QA report so that we can update you as soon as we get more information!

Perfect, was the support missing in Korean.

Thanks Team

Thanks Sergio - and thanks for updating the title of your post too! 

Yay!  Thanks for letting us know!