Articulate Storyline 2: Import brings in "Blank" audio tracks

Hi All,


Not sure whether this is a purposeful feature or not in Articulate, but I'm experiencing a challenge with importing scenes from an existing project.


Specifically,  the visuals, text, states, triggers, animations, timeline and layers are carrying over just fine.

The audio is least not coherently.

Here is what the timeline looks like on one of the slides from the existing project:

Here is what the timeline looks like when I import the scene into a new project:

The audio tracks are there, but no waveform!  Bizarre!


But the strangeness continues:  

This next part, I'm positive is NOT part of the intended functionality of AS2:

When you select one of these "blank" audio tracks and then tell the program to edit, the edit dialogue comes up, but there is nothing in it, and then you can't close out of it anymore - all the controls within the dialogue work, but you can't exit out.  If you didn't save your work, you're out of luck.

Is there someone who can help me out with this challenge, as I'd really like to not have to manually reinsert the audio into dozens of courses that this challenge has affected already, if there is a workaround.



The bizarreness continues!  So, when I select one of the "blank tracks", I'm able to use the "Change Audio" function to select a new audio track.  When I do so, the timeline starts the audio exactly where the original audio tracks would have started and stopped:

Almost as if the original tracks never left...

Strange, no?

The good news, is that the change audio works with these "blank tracks" still.  Its going to be painful to reinsert everything, but not impossible, at least.

In the meantime, seriously need a fix on this challenge, please!





5 Replies
Alyssa Gomez

Hi there Martin - that's strange, indeed! I don't think I've ever seen that before! Can you confirm that you're working off of your local hard drive? 

If you are working locally, please try to create a new, blank Storyline project. Does the same thing happen in the new file? If so, it may be a problem with the original file. If not, it may be a problem with the installation of Storyline and it might help to run a quick repair on the software. 

I hope this helps! If not, let us know and we'll investigate further. :)

Martin Lemieux

I tried a brand new file with the same results, made off the local drive (both the storyline file and the audio files):

Here's the original storyline file, with nothing else in it:

and here's what happens when it copies over:

As you can see, the challenge isn't limited to a single course file - unless all of them are corrupted.  

It's a bit of a process here with IT to download the latest AS2 updates, not to mention the fact that I have to get them to re-upload all the re-published existing courses to our web server when that happens, so I'd like to reserve that as a last option, if we can't find another fix.

I've attached the two storyline files for your perusal



Alyssa Gomez

Hi there Martin! Thanks for sharing your files here. I saw in 'Untitled2' that the audio files were listed in the timeline, but like you said, the audio itself is missing. 

I saved your original 'Untitled1' file to my local C: drive and imported the slide into a brand new file. As you can see in this Peek video, the audio imported there without an issue. 

Working on a network drive can cause erratic behavior due to latency, such as file corruption, loss of resources, and so on. Would you mind trying to save your original file to your local hard drive (C:) and try the import in a new Storyline file?