until a short time ago I was using SL2 normally, but now it just does not open anymore ... see what happens when I try to open (attached video) ... I also can not open any previous projects because the same thing happens. My PC has not undergone any modification or installation of any softwere ... what is happening with SL2? I'm using the updated SL2 ... I've already uninstalled the adobe player and installed again ... I did all the indicated procedures when something wrong is happening and nothing worked
I have already done all these steps and it did not work ... this morning it was working normally but then it just does not open ... there was no modification on my pc ...
hello @Alyssa Gomez ... Renato already answered the email and was very attentive ... the problem has already been solved and if I return again, Renato gave directions on how to solve ... the technical support team are incredible ... Thank you for the immediate attention. Thank you very much... Marcos - Brazil
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Hi Marcos
I would try a repair of SL - see here and here for info
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I have already done all these steps and it did not work ... this morning it was working normally but then it just does not open ... there was no modification on my pc ...
Hi Marcos
if you have already done the repair and still not working I would contact Articulate support
I opened a call today ... I'm waiting ... but, the projects are stopped
Hi Marcos,
My colleague, Renato, is taking a look at your case as we speak. You should hear back from him shortly!
hello @Alyssa Gomez ... Renato already answered the email and was very attentive ... the problem has already been solved and if I return again, Renato gave directions on how to solve ... the technical support team are incredible ... Thank you for the immediate attention. Thank you very much...
Marcos - Brazil
Great to hear, Marcos! Thanks for the kind words. ☺️
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