I have a licensed version of Articulate Storyline 2 and I am not able preview a particular slide or scene or entire project. It just shows a blank screen when I try to preview. Can anyone please provide a solution for this?
Hi, Archana -- So sorry to hear of your troubles, and if you take a look at the recent Flash-related issue described here, you should see some improvement if you run through the steps outlined.
If you find that you are still having difficulties, please say the word and we'll be happy to see what more we can do to assist!
A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps in this article for your version of Windows to fix the problem.
Hi, Archana -- Thanks so much for your response, and sorry to hear that issues persist! Could you please upload your file so we are able to take a closer look and perform some testing for you?
5 Replies
Hi, Archana -- So sorry to hear of your troubles, and if you take a look at the recent Flash-related issue described here, you should see some improvement if you run through the steps outlined.
If you find that you are still having difficulties, please say the word and we'll be happy to see what more we can do to assist!
Hi Archana!
Thanks for the response. I tried installing the latest version from the site, but still I am facing the same issue.
Thanks for the response. I tried installing the latest version from the site, but still I am facing the same issue.
Hi, Archana -- Thanks so much for your response, and sorry to hear that issues persist! Could you please upload your file so we are able to take a closer look and perform some testing for you?
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