Articulate Storyline 2 - Preview Function Not Working

Hi Casey!

Thanks for reaching out here. This is something we are aware of due to a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

This temporary fix worked.  Thank you!

Thanks for sharing Casey! Glad to hear it.

I have flagged this thread for update when applicable.

Hi Norah, and Casey.  There's a number of threads running on this topic now, and Leslie and Ashley have noted in them that Articulate now has provided a work-around (temporary I hope), but I have found that the documentation may need to be corrected (see below).

For me, the following has worked on my multiple devices/installs:

Win 7 (Enterprise)

Use the Articulate Support work-around (click here)

Win 10 (32-Bit)

- Tried following the Articulate Support work-around by searching for the Windows update and uninstalling - FAIL (it's not listed in the Programs)

- Tried the Win 7 solution (uninstall/reinstall - multiple versions/attempts) - FAIL

My Solution:

1. Typed "Windows Update" into my search bar, and went to "Windows Update - Advanced Options"
2. Selected 'View your update history'
3. Selected 'Uninstall updates'
4. Found the Windows security update mentioned by Articulate Support (KB3132372) and uninstalled it
5. Restarted my computer

Ta da! :-)  Hope that helps some of your frustration :-)

And, thanks to Articulate staff for being so present on these forums, it certainly makes it easy to recommend your product to others!

Thanks again Tim - yes, temporary by the way :)

Hi all,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

1. Go to the Start menu and click Settings.
2. When the Settings window opens, click Update & Security.
3. Click Check for updates and allow the latest updates to install.
4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Glad to hear it Norah - and possibly the auto updates installed the latest one without a problem. You may want to double check your list of Windows updates just to confirm and help ensure you don't run into the problem again if the updates didn't actually install. 

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.