19 Replies
Ashley Terwilliger

Hi Kai,

Yes, as Emily mentioned up above, you would need to have inserted an MP4 that matched one of those profiles - and then you could use the uncompression setting. If you think you have a video which does match that set up but that it's still not working as expected, please send it along to us so that we can take a look. You can upload it here. 

Ashley Terwilliger

Hi Kai,

What I've done in the past is reconvert the video using HandBrake (http://handbrake.fr/), which is a free tool. Here is a video screencast on how to use HandBrake to convert videos to be used with Articulate software. 

Depending on the software/program you used to create the video, you may also be able to see the profile within that software and adjust as necessary. 

Dominique D



I also have the same problem. 

I produce my videos with ScreenFlow and made the test with both the main and baseline profile.

I still can't change the compression setting in Storyline.

I use this professional video editing suite for various productions. In this case I need a picture in picture video. The min and "in picture" videos have good quality in the MP4, but the "in picture" one is ugly in Storyline.

Jesse Friesen

Hi Ashley, 

I realize this is an old thread, but I've been experiencing this issue with a series of short videos I need to import into Storyline 360. Seemingly at random the videos will have the Compression option greyed out as "automatic". I've already tried using HandBrake and following the steps in the video you hyperlinked. 

That workaround seemed to work for one of the videos, but all the other ones are still coming through as greyed out. I am kind of at my wit's end for how to solve and have already devoted several hours to troubleshooting with no luck. Any additional advice would be appreciated!

Katie (Gokhshteyn) Riggio

Greetings, Jesse!

Sorry to hear you're at this obstacle, and I'm with you: So odd that the re-encoding with HandBrake solution helped with one video, but not the rest.

We're happy to lift the troubleshooting boulder off your shoulders. Would you mind sharing one or two of the troublesome video files with us? You can send it to us privately by using this upload link. We'll dig in, and will delete the file after testing!

Gabriel Butler

So I am facing the same issue. I have videos in my storyline project, all of which have the Compression dropdown menu grayed out. I want that menu "active" so that I can select the None option (I do not want storyline to compress my videos at ALL, and instead, leave them at their full resolution when I publish).

I do not want to use Handbrake. I want to know the exact export settings I should use in Adobe Media Encoder so that the resulting video(s) will not gray out the Compression dropdown in Storyline. Please see the attached screenshot and let me know (field-byfield) exactly what each export setting should be. 

Flavio Fulciniti

I think this option in Articulate is a little bit buggy.
I use the same handbrake setting to convert file (see attachment). Sometime the file works (and compression option is available in SL360) sometime not.

In other cases the same file doesn't work in a project and works if I create a new storyline file... where is the problem guys?

I also attached here a video that dimostrate this.

The "no compression" option is very important for projects based on video because I can control final video quality and prevent recompressions but it works randomly! This is a bit frustrating in my professional work and it would be nice to know, technically, what I'm doing wrong.