Articulate Storyline 2: Video Player Control Challenges

Dec 23, 2016

Hi All,

Something odd is happening with an embedded video I'm using in my course.

The video is a .mp4, approximately 2 minutes in length (30mb)

Here's what my video settings look like:

Here's my triggers; nothing unusual here, except that there is an invisible rectangle over the play button set to disappear when the intro audio blurb finishes, so that the user has to listen before watching the video.

Here's my timeline - I've moved the video as close to the top as possible; it has to have the rectangle over it, or else I can't control access to the video:

Now, here's where things get odd:

Here's what the player looks like when you preview the slide:

Everything works in the preview as it is supposed to.

Here's what it looks like when published to web and run as HTML5:

Notice that the player doesn't resemble the one in the preview, and the controls are totally non-functional.  You can still play/stop the movie by clicking the viewing area itself, but the controls are non-functional.

Any ideas how I can fix this? 

8 Replies
Martin Lemieux

Hi Leslie,

 

Sorry, just got back from holidays.  I'm publishing from a network drive to a network drive using AS2.  

Here's my publishing settings

 

here's the quality settings:

 

I'm viewing the content in Chrome 55.0.2883.87 m, but this has also happened in Internet Explorer.

Unfortunately, I can't share the .story file.  My manager won't give me clearance to, as the information is proprietary. 

-Martin

Alyssa Gomez

Hello there Martin!

We recommend that you save and publish to your local hard drive (typically your C: drive). Working on a network drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. You may want to try saving the file to your local hard drive, re-publish to Web, and test the uploaded content again from your web server.

Since you're unable to share your file publicly in the forums, you also have the option to share your file privately with our Support Engineers via this form. They keep all files strictly confidential and will sign an NDA, if you like. 

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