Articulate Storyline 3 - Bugs

Apr 05, 2017

Congratulations on releasing the awaited Storyline 3.

I'm just playing around with it and found some bugs.
Can you guys recreate these?

A) After inserting a slider bar, I cannot scale the thumb or thickness by pulling in the yellow markers. This worked fine before, and works fine on other shapes.

B) Clicking the icon "Product Support" under the Help-tab leads me to a non-existing webpage (error 404).

C) I have courses with no Prev and Next buttons as there placed manually within the course. So when playing on my tablet, I do not want the grey side bar (with no buttons or functions) on the right side taking up unnecessary space. Is there any way to remove this grey bar on the right side of tablet-viewing? Or at least placing in the bottom?

I hope that Articulate Staff can answer the above.

Have you found other bugs?

10 Replies
Ashley Terwilliger-Pollard

Hi Anders,

 

Thanks for reaching out, and the congratulations on Storyline 3! I wanted to get a bit more info about your other issues...

A) You mentioned it worked before, do you mean in a different version of Storyline or another file? Are you seeing this in all your SL3 files, or just one particular slider/thumb that you're working with? If it's just one file, I'd look to see if you can recreate it in a new file or in that file with a new image - that'll help narrow down where the issue may be. We're also happy to take a look at the file, just share the .story file here with us! 

C) The grey bar you're seeing is a part of the new responsive player built into Storyline 3 and Storyline 360. We don't have a setting to disable it or move the location of the bar, but we'd love to get some more feedback from you on what you'd like to see, so can you share your thoughts in a feature request as well? 

Let us know if you need anything else! 

Ashley Terwilliger-Pollard

Thanks Adam - I'm now able to replicate the same thing in Storyline 3, although only with sliders I upgraded from Storyline 2, not ones I newly interested into Storyline 3. I'm going to share this with my team as a possible software bug. 

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Ashley Terwilliger-Pollard

Hi Amy,

We don't have a list of all the reported bugs, as our team is investigating them and then they'll determine next steps based on how we identify and work through bugs. 

If you have issues that you think are bugs or need additional help with we're happy to help you here in E-Learning Heroes - or you can always  share with our Support Engineers here. They’re available 24/7 to assist!  Just upload the .story file here or send along to our team using that upload link. 

Ashley Terwilliger-Pollard

Great news!  We just released an update for Storyline 3, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is how we fixed a slider's yellow sizing handles that wouldn't change the size of the track or thumb as expected.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Alyssa Gomez

Hi Emma!

Are you seeing a gray sidebar when you view your course on a tablet? 

If so, that bar is part of the responsive player. I can see why you would want to remove it, especially if you are using custom navigation buttons on the slide itself. Would you share your thoughts with our product team in a feature request? Thanks for reaching out!

This discussion is closed. You can start a new discussion or contact Articulate Support.