Articulate Storyline 3 published doesn't show Caption button even it was checked

Jan 14, 2019

Maggie Hu
By Maggie Hu

Hello, I just updated my Articulate Storyline 3 to make sure it is the latest version. I made sure that "Captions" was chosen under Player Properties, and it is visible in Preview. 

ArticulateStorylinePlayerSetting

However, when I publish it into html5 and uploaded to LMS, the Caption button is gone. 

Has someone had the same problem?

Thanks. 

 

 

2 Replies
Alyssa Gomez
over 5 years ago01/14/19 at 10:22 pm (UTC)

Hi Maggie!

Happy to investigate this with you. It's really strange that the button would be visible in Storyline Preview but disappear once you upload the output to your LMS. 

When the closed captioning button is enabled, it'll display when there are captions available on the current slide or layer. If no captions are available, the button will disappear. Are you sure you're viewing a slide that has captioned audio?

Also, have you tried testing the output in another LMS environment, like SCORM Cloud? I'd be happy to help with that testing, if you need a hand. 

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