I have a module in Articulate Storyline 3 with a quiz at the end. This quiz also includes a progress meter (on the master slides) that tracks correct/incorrect responses. The quiz hangs on the last question. I have tested on several browsers. I have worked with the file on the computer's hard drive and published it to the hard drive. It hangs in the preview mode and in the published version. I have read all related threads and tried the solutions.
Without seeing the course, I wonder if there's a corrupt element in the slide. Could you attach the .story file here or privately via this link? I'll try to replicate the spinning on the last question and let you know what I find.
Thank you. I filled out the form at that private link and attached the file, but the Upload File button is light blue and inactive. I get the red circle with a line through it when I hover. I am using Chrome.
Thanks for sending in your project, Kaye! Double confirmation. 😊
I'm seeing the same behavior in my testing, and have escalated your case to our Support Engineers since I'm unable to find anything in your file that would cause the last slide to hang. You should hear back from someone on the team shortly. Thanks again for working with us!
I have a similar issue with the file hanging on the last question and the results slide never appears. A new results slide was added to try to correct the issue and this did not work. After reading through several discuss posts and applying the recommended solutions, the issue continues. Any assistance is appreciated!
Thanks for reaching out, and I appreciate all the troubleshooting steps you've taken! Let us give you a hand and help figure out what's causing the issue for your course.
Can you share your file with our support team using this link here?
7 Replies
So sorry you've come across this roadblock, Kaye. I'd love to help!
First, smart move to try the suggestions offered in related discussions! Mind also confirming if importing the slides into a new project file didn't help?
Without seeing the course, I wonder if there's a corrupt element in the slide. Could you attach the .story file here or privately via this link? I'll try to replicate the spinning on the last question and let you know what I find.
Looking forward to lending a hand!
Thank you. I filled out the form at that private link and attached the file, but the Upload File button is light blue and inactive. I get the red circle with a line through it when I hover. I am using Chrome.
Not sure what hiccup you may have been seeing with the button, but it looks like your file made it through to us :)
Thanks Kaye!
Thanks for sending in your project, Kaye! Double confirmation. 😊
I'm seeing the same behavior in my testing, and have escalated your case to our Support Engineers since I'm unable to find anything in your file that would cause the last slide to hang. You should hear back from someone on the team shortly. Thanks again for working with us!
I have a similar issue with the file hanging on the last question and the results slide never appears. A new results slide was added to try to correct the issue and this did not work. After reading through several discuss posts and applying the recommended solutions, the issue continues. Any assistance is appreciated!
Hi Robert,
Thanks for reaching out, and I appreciate all the troubleshooting steps you've taken! Let us give you a hand and help figure out what's causing the issue for your course.
Can you share your file with our support team using this link here?
Thanks, Ren. I've used the link to submit a case.
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